Hybrid Healthcare Support Specialist – Scheduling & Orders

Spectraforce Technologies, Inc.; East Hanover (NJ); Hybrid; USD 30,000 - 41,000; Full time

Job summary

Spectraforce Technologies, Inc. is seeking an RLT Customer Support Associate in East Hanover, NJ.

This role provides frontline customer support via phone, email, and other channels for Radioligand Therapies, coordinating product administration scheduling, order management, and delivery activities. The position requires a Bachelor's degree and fluent English, with 1+ years in healthcare or life sciences customer support.

Qualifications

• Bachelor's degree required.
• Fluent English required; additional languages desirable.
• 1+ years of experience in healthcare, pharmaceuticals, life sciences, or related healthcare environment.
• Experience providing customer, patient, provider, or healthcare professional support in a phone-based service environment.
• Experience with Salesforce preferred.
• Proficiency with Microsoft Excel and PowerPoint; ability to learn multiple systems quickly.

Responsibilities

• Provide customer support for product administration scheduling, order management, and delivery activities for Radioligand Therapies (RLT).
• Respond to customer and NPS field associate inquiries, providing accurate and timely information and partnering with cross-functional stakeholders to resolve issues.
• Manage customer inquiries and cases from initial contact through resolution, including phone and email outreach, case documentation, follow-up, and escalation as needed.
• Handle customer interactions related to product ordering, scheduling, and delivery, ensuring continuity of service and completing interactions when initiated.
• Follow established protocols for responding to customer inquiries across channels (phone, chat, fax, iSMS/text, mail, email) in a timely and professional manner.
• Accurately document customer interactions, notifications, escalations, and follow-up activities in applicable systems.
• Leverage internal systems for case management, product ordering, and delivery coordination.
• Adhere to all Working Practice Documents, Work Instructions, compliance guidelines, and quality requirements.
• Identify and report adverse events through established systems according to processes.

Skills

Fluent English

Customer service

Multi-tasking

Communication skills

Education

Bachelor's degree

Tools

Salesforce

Telephony systems

Case management platforms

Product/order management systems

Job description

Spectraforce Technologies, Inc. is seeking an RLT Customer Support Associate in East Hanover, NJ.

This role provides frontline customer support via phone, email, and other channels for Radioligand Therapies, coordinating product administration scheduling, order management, and delivery activities. The position requires a Bachelor's degree and fluent English, with 1+ years in healthcare or life sciences customer support.