Remote Customer Support Specialist – Healthcare

Labcorp; Plainview (NY); A distancia; USD 24.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Dental benefits

Vision benefits

Life insurance

STD/LTD

401(k)

Paid Time Off

Tuition Reimbursement

Employee Stock Purchase Plan

Descripción de la vacante

Labcorp is seeking a remote Customer Service Representative to join our team. The role involves acting as a liaison between LabCorp, customers, and patients, resolving routine requests, and maintaining CRM data in a HIPAA-compliant environment. The schedule is Monday–Friday with alternating weekends, EST hours.

Ideal candidates have at least 2 years in customer service and 1+ year in a contact center. Strong communication and multitasking skills are essential for a world-class customer

Formación

• High school diploma or GED equivalent.
• 2 or more years' experience in a customer service role.
• 1 or more years' experience working in a contact center/call center environment.

Responsabilidades

• Act as a liaison between LabCorp, customers, and patients.
• Maintain understanding of lab operations across departments.
• Resolve routine requests using internal systems and procedures.
• Communicate professionally with internal and external customers.
• Clarify and confirm customer needs to provide solutions.
• Meet productivity, quality, and service standards.
• Identify root causes and help prevent recurring issues.
• Multi-task effectively.
• Research and resolve complex inquiries using databases.
• Review test forms for accuracy and correct discrepancies per SOPs.
• Support initiatives to improve customer satisfaction and performance.
• Maintain accurate records and CRM data in HIPAA-compliant manner.
• Troubleshoot basic technical issues to minimize disruptions.

Conocimientos

Customer service

Communication

Multitasking

Educación

High School Diploma or GED

Herramientas

Microsoft Office

Verint

Salesforce

LIS

Descripción del empleo

Labcorp is seeking a remote Customer Service Representative to join our team. The role involves acting as a liaison between LabCorp, customers, and patients, resolving routine requests, and maintaining CRM data in a HIPAA-compliant environment. The schedule is Monday–Friday with alternating weekends, EST hours.

Ideal candidates have at least 2 years in customer service and 1+ year in a contact center. Strong communication and multitasking skills are essential for a world-class customer