Hybrid Healthcare Referrals & Scheduling Specialist

Michigan Medicine; Ann Arbor (MI); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Excellent medical, dental and vision

2:1 retirement match

Job summary

Michigan Medicine is seeking a detail-oriented Scheduling and Referral Specialist for Home Care Services. You will provide exceptional customer service, process referrals, verify insurance, and coordinate clinician schedules for MVN patients.

The role requires teamwork and effective communication in a hybrid work environment. Responsibilities include handling referrals, obtaining prior authorizations, data entry, and collaborating with clinics, physicians, and care managers to ensure timely

Qualifications

• Requires high school diploma or equivalent.
• 2–5 years of comparable office experience preferred.
• Excellent customer service and strong interpersonal skills required.
• Effective written and verbal communication and active listening.
• Proficient with Microsoft Office and related software.

Responsibilities

• Provide exemplary customer service to internal and external customers.
• Process referrals and authorize home care services.
• Verify insurance benefits and copays; obtain prior authorization.
• Enter data accurately and maintain scheduling for MVN patients.
• Coordinate clinician schedules and communicate with patients and staff.
• Act as liaison with clinics, physicians and Care Managers to obtain information.
• Assist in onboarding and orientation for new staff.
• Support daily workflow and area metrics monitoring.
• Collaborate with management to ensure timely scheduling and billing.

Skills

Customer service

Interpersonal skills

Communication skills

Active listening (written & verbal)

Proficient with MS Office

Education

High school diploma or equivalent

Associate's or Bachelor's degree in Business/Health Admin

Tools

EPIC home health software

MiChart

Job description

Michigan Medicine is seeking a detail-oriented Scheduling and Referral Specialist for Home Care Services. You will provide exceptional customer service, process referrals, verify insurance, and coordinate clinician schedules for MVN patients.

The role requires teamwork and effective communication in a hybrid work environment. Responsibilities include handling referrals, obtaining prior authorizations, data entry, and collaborating with clinics, physicians, and care managers to ensure timely