Hybrid Healthcare Operations Associate

Forum Ventures; Cambridge (MA); On-site; USD 60,000 - 85,000; Full time

Job summary

Empallo is seeking a clinical Operations Associate to support and optimize day-to-day operations across affiliated medical practices. This hands-on role blends patient-facing coordination with engineering-driven workflow automation, fostering a culture of problem-solving and continuous improvement.

You will collaborate with clinicians, operations, and product teams to streamline onboarding, scheduling, and revenue cycle tasks while ensuring compliant, high-quality patient care.

Qualifications

• Currently enrolled in or recently graduated from a related program.
• Certifications in healthcare support are a plus but not required.
• Interest in improving clinical and revenue workflows.

Responsibilities

• Manage patient onboarding and scheduling
• Coordinate diagnostics, referrals, results processing, and follow up care
• Support revenue cycle tasks including eligibility checks and claims submissions
• Communicate with healthcare providers to ensure smooth care delivery
• Identify and implement process improvements based on feedback

Skills

Strong communication

Cross functional collaboration

Translate feedback into requirements

Organizational skills

Healthcare regulatory understanding

Startup environment adaptability

Education

Community college / certificate program

Certifications (e.g., CNA/MA) a plus

Tools

Google Workspace

CRM

EHR systems

Roadmap planning tools

Job description

Empallo is seeking a clinical Operations Associate to support and optimize day-to-day operations across affiliated medical practices. This hands-on role blends patient-facing coordination with engineering-driven workflow automation, fostering a culture of problem-solving and continuous improvement.

You will collaborate with clinicians, operations, and product teams to streamline onboarding, scheduling, and revenue cycle tasks while ensuring compliant, high-quality patient care.