Hybrid Health Insurance CSR - Member Support & Growth

Blue Cross VT; Berlin (VT); Ibrido; USD 21.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Dental coverage

Wellness Program

401(k) with employer match

Life Insurance

Disability Insurance

Paid time off

Holidays

Tuition Reimbursement

Student Loan Repayment

Dependent Caregiver Benefits

Descrizione del lavoro

Blue Cross and Blue Shield of Vermont is seeking a Customer Service Representative to join our Federal Employment Program team. You will complete a program of classroom and on-the-job training to answer member and provider questions and document inquiries in Customer Focus (CF).

The role offers a competitive hourly wage of $18.00 and a robust benefits package. Initially onsite two days a week for training, with a hybrid schedule after proficiency, including remote work for the remainder of the

Competenze

• High school graduate or equivalent.
• Analytical and critical thinking skills.
• Computer literacy with strong typing and spelling.
• 1–2 years of customer service experience preferred, in health insurance/health care.
• Ability to multitask, problem solve, and work independently.

Mansioni

• Complete a training program with classroom and on‑the‑job components to answer member and provider questions.
• Demonstrate courteous, professional customer interactions.
• Document, track, and research inquiries in CF per guidelines.
• Meet call volume and quality goals to progress within the Career Pathing guidelines.

Conoscenze

Analytical thinking

Critical thinking

Computer literacy

Typing skills

Spelling

multitasking

Problem solving

Independent work

Formazione

High school diploma or equivalent

Strumenti

Customer Focus (CF)

Descrizione del lavoro

Blue Cross and Blue Shield of Vermont is seeking a Customer Service Representative to join our Federal Employment Program team. You will complete a program of classroom and on-the-job training to answer member and provider questions and document inquiries in Customer Focus (CF).

The role offers a competitive hourly wage of $18.00 and a robust benefits package. Initially onsite two days a week for training, with a hybrid schedule after proficiency, including remote work for the remainder of the