Help Desk Analyst I — IT Support & Customer Care

ADP, Inc.; Berlin (VT); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Dental coverage (free to employees)

Wellness Program

401(k) with employer match + automatic

Life Insurance

Disability Insurance

Combined time off (CTO) – 20 days per年

Job summary

Blue Cross and Blue Shield of Vermont in Berlin, VT is seeking a Help Desk Analyst I to join our Infrastructure Operations and Services team. The role provides frontline technical support for workforce members, resolving issues and upholding service standards.

The position is Regular Full-Time with onsite Wednesdays; compensation is hourly and benefits include medical, dental, 401(k), and PTO. Qualified candidates have an associate degree or higher and strong communication skills.

Qualifications

• Minimum Associates Degree in computer science or a related field; Bachelor's degree preferred.
• In-depth knowledge of computer systems and mobile devices
• Hands on experience with diagnosing and resolving basic technical issues
• Excellent communication and interpersonal skills, customer-oriented and patient

Responsibilities

• Facilitate prompt resolution of technical and production issues for all workforce members.
• Use judgment and initiative to resolve problems and provide end-user operational assistance as needed.
• Maintain communications with requestors throughout the analysis and resolution process, escalating issues if deemed necessary.
• Identify systemic issues and take ownership of the end-to-end process to optimize the customer experience.

Skills

In-depth knowledge of computer systems

Mobile devices

Diagnosing and resolving issues

Communication skills

Education

Associate degree in computer science or related field

Bachelor's degree preferred

Job description

Blue Cross and Blue Shield of Vermont in Berlin, VT is seeking a Help Desk Analyst I to join our Infrastructure Operations and Services team. The role provides frontline technical support for workforce members, resolving issues and upholding service standards.

The position is Regular Full-Time with onsite Wednesdays; compensation is hourly and benefits include medical, dental, 401(k), and PTO. Qualified candidates have an associate degree or higher and strong communication skills.