Customer Service Representative, Federal Employee Program

Blue Cross VT; Berlin (VT); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Wellness Program

401(k) with employer match

Life Insurance

Disability Insurance

Paid time off

Holidays

Tuition Reimbursement

Student Loan Repayment

Dependent Caregiver Benefits

Job summary

Blue Cross and Blue Shield of Vermont is seeking a Customer Service Representative to join our Federal Employment Program team. You will complete a program of classroom and on-the-job training to answer member and provider questions and document inquiries in Customer Focus (CF).

The role offers a competitive hourly wage of $18.00 and a robust benefits package. Initially onsite two days a week for training, with a hybrid schedule after proficiency, including remote work for the remainder of the

Qualifications

• High school graduate or equivalent.
• Analytical and critical thinking skills.
• Computer literacy with strong typing and spelling.
• 1–2 years of customer service experience preferred, in health insurance/health care.
• Ability to multitask, problem solve, and work independently.

Responsibilities

• Complete a training program with classroom and on‑the‑job components to answer member and provider questions.
• Demonstrate courteous, professional customer interactions.
• Document, track, and research inquiries in CF per guidelines.
• Meet call volume and quality goals to progress within the Career Pathing guidelines.

Skills

Analytical thinking

Critical thinking

Computer literacy

Typing skills

Spelling

multitasking

Problem solving

Independent work

Education

High school diploma or equivalent

Tools

Customer Focus (CF)

Job description

Blue Cross and Blue Shield of Vermont is looking for a Customer Service Representative to join our Federal Employment Program team. Our company culture is built on an unwavering focus on our members and giving them the best service possible. We offer a balanced, flexible workplace, an onsite gym, fitness and wellness programs, a competitive salary and full benefits package including medical and dental insurance, vision, 401k, paid time off and holidays, tuition reimbursement and student loan repayment, dependent caregiver benefits, and resources to support your ongoing personal and professional growth and development.

COMPENSATION

The hourly wage for this position is $18.00/hour. Additional compensation opportunities and incentives will be detailed during the interview process. Please note that this wage listed is our good faith estimate for this role. We also offer a robust benefits package with significant value (see below).

LOCATION

The expectation is that the employee will live within a 50 mile radius of our Berlin, VT headquarters and will be available to work onsite Tuesdays and Wednesdays throughout the initial training period until reaching proficiency in the position. Afterward, employees will transition to a hybrid schedule working from the office on Wednesdays and remotely the remainder of the week.

Customer Service Representative Responsibilities

• Complete a program comprised of classroom and on-the-job training that will provide the technical knowledge and customer service skills needed to accurately answer most member and provider questions.
• Learn and utilize customer service skills in order to successfully handle all customer interactions in a consistent, courteous, and professional manner.
• Accurately document, track, and research all inquiries in Customer Focus (CF) according to department guidelines and written procedures.
• Achieve a level of call volume and quality goals as set forth in the Customer Service Career Pathing Guidelines. Successful achievement of these goals will help enable to CSR to transition to a Customer Service Representative II position.

Customer Service Representative Qualifications

• High school graduate or equivalent required.
• Analytical and critical thinking skills required.
• Computer literacy, strong typing and spelling skills required.
• One to two years of successful customer service experience, preferably in a health insurance or health care setting is desired.
• The ability to multitask, problem solve and work independently is necessary.

Customer Service Representative Benefits

• Health insurance (including vision)
• Dental coverage (free to employees)
• Wellness Program
• 401(k) with employer match + automatic employer contribution
• Life Insurance
• Disability Insurance
• Combined time off (CTO) – 20 days per year + 10 paid holidays
• Tuition Reimbursement
• Student Loan Repayment
• Dependent Caregiver Benefits

Diversity, Equity, and Inclusion

Blue Cross VT is committed to creating an inclusive environment where employees respect, appreciate, and value individual differences, both among ourselves and in our communities. We welcome applicants from all backgrounds and experiences to join us in our commitment to the health of Vermonters, outstanding member experiences, and responsible cost management for all the people whose lives we touch. Learn more about our DE&I commitment at http://www.bluecrossvt.org/about/diversity-equity-and-inclusion .

• Full job description attached to ADP job posting.