Customer Service Representative, Federal Employee Program

ADP, Inc.; Berlin (VT); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Onsite gym

Wellness programs

Competitive benefits package

401k with employer match

PTO and holidays

Tuition reimbursement

Student loan repayment

Dependent caregiver benefits

Job summary

Blue Cross and Blue Shield of Vermont seeks a Customer Service Representative for the Federal Employee Program in Berlin, VT. The role starts with on-site training and will transition to a hybrid schedule, with in-office presence on Tuesdays and Wednesdays during training, then flexible remote work for the rest of the week.

Responsibilities include completing training, handling member and provider inquiries, documenting in CF, and reaching call-volume/quality targets to qualify for CSR II.

Qualifications

• High school graduate or equivalent required.
• 1–2 years of successful customer service experience, preferably in health insurance or health care.
• Analytical and critical thinking skills required.
• Computer literacy, strong typing and spelling skills required.

Responsibilities

• Complete a program of classroom and on-the-job training to gain technical knowledge and customer service skills.
• Learn and utilize customer service skills to handle all customer interactions in a courteous and professional manner.
• Accurately document, track, and research inquiries in Customer Focus (CF) according to guidelines.
• Aim to meet call volume and quality goals as outlined in the Career Pathing Guidelines to progress to CSR II.

Skills

Customer service

Analytical thinking

Typing

Health insurance knowledge

Multitasking

Education

High school diploma or equivalent

Tools

Customer Focus (CF)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative, Federal Employee Program

Regular Full-Time Berlin, VT, US 1 Attachments

2 days ago Requisition ID: 1632

Blue Cross and Blue Shield of Vermont is looking for a Customer Service Representative to join our Federal Employment Program team. Our company culture is built on an unwavering focus on our members and giving them the best service possible. We offer a balanced, flexible workplace, an onsite gym, fitness and wellness programs, a competitive salary and full benefits package including medical and dental insurance, vision, 401k, paid time off and holidays, tuition reimbursement and student loan repayment, dependent caregiver benefits, and resources to support your ongoing personal and professional growth and development.

COMPENSATION:The hourly wage for this position is $18.00/hour. Additional compensation opportunities and incentives will be detailed during the interview process. Please note that this wage listed is our good faith estimate for this role. We also offer a robust benefits package with significant value (see below).

LOCATION: The expectation is that the employee will live within a 50 mile radius of our Berlin, VT headquarters and will be available to work onsite Tuesdays and Wednesdays throughout the initial training period until reaching proficiency in the position. Afterward, employees will transition to a hybrid schedule working from the office on Wednesdays and remotely the remainder of the week.

Customer Service Representative Responsibilities:

• Complete a program comprised of classroom and on-the-job training that will provide the technical knowledge and customer service skills needed to accurately answer most member and provider questions.
• Learn and utilize customer service skills in order to successfully handle all customer interactions in a consistent, courteous, and professional manner.
• Accurately document, track, and research all inquiries in Customer Focus (CF) according to department guidelines and written procedures.
• Achieve a level of call volume and quality goals as set forth in the Customer Service Career Pathing Guidelines. Successful achievement of these goals will help enable to CSR to transition to a Customer Service Representative II position.

Customer Service Representative Qualifications:

• High school graduate or equivalent required.
• Analytical and critical thinking skills required.
• Computer literacy, strong typing and spelling skills required.
• One to two years of successful customer service experience, preferably in a health insurance or health care setting is desired.
• The ability to multitask, problem solve and work independently is necessary.
• Dental coverage (free to employees)
• Wellness Program
• 401(k) with employer match + automatic employer contribution
• Life Insurance
• Disability Insurance
• Combined time off (CTO) – 20 days per year + 10 paid holidays
• Tuition Reimbursement
• Student Loan Repayment
• Dependent Caregiver Benefits

Diversity, Equity, and Inclusion: Blue Cross VT is committed to creating an inclusive environment where employees respect, appreciate, and value individual differences, both among ourselves and in our communities. We welcome applicants from all backgrounds and experiences to join us in our commitment to the health of Vermonters, outstanding member experiences, and responsible cost management for all the people whose lives we touch. Learn more about our DE&I commitment at http://www.bluecrossvt.org/about/diversity-equity-and-inclusion .

*Full job description attached to ADP job posting.

Attachments (1)

FEP Customer Service Representative.docx