Hybrid Global Tech Support Generalist - Bilingual EN/ES

The Church of Jesus Christ of Latter-day Saints; Riverton (UT); Hybrid; USD 42,000 - 60,000; Full time

Job summary

The Church of Jesus Christ of Latter-day Saints is seeking a Global Tech Support Generalist in Riverton, Utah. This full-time role provides first-line technical support for desktops, laptops, tablets, smartphones, software, operating systems, and related policies, responding to user inquiries by phone, email, and chat.

The position requires residing near Riverton and a hybrid schedule with at least one day in the office per week.

Qualifications

• High School Diploma or equivalent required.
• Associate degree or technical institute degree/certificate in Computer Science or Information Systems preferred.
• Fluency in reading, writing, and speaking English and Spanish required; 0–2 years of computer technical support experience acceptable.

Responsibilities

• Act as initial contact for customers via phone, email, or live chat to provide technical support.
• Support hardware, systems, sub-systems, and applications.
• Assist with navigating application menus and remote into user computers as needed.
• Troubleshoot network connectivity issues and assist remote users on the corporate network.
• Develop and sustain productive customer relationships and focus on customer needs.
• Escalate complex problems to specialists when appropriate.
• Record all customer contact information in CRM system and maintain logs.

Skills

English

Spanish

Hardware knowledge

Network troubleshooting

Active Directory

Windows OS

Education

High School Diploma or equivalent

Associate degree or technical degree in CS/IS

Tools

Remote Desktop

VPN software

CRM systems

Job description

The Church of Jesus Christ of Latter-day Saints is seeking a Global Tech Support Generalist in Riverton, Utah. This full-time role provides first-line technical support for desktops, laptops, tablets, smartphones, software, operating systems, and related policies, responding to user inquiries by phone, email, and chat.

The position requires residing near Riverton and a hybrid schedule with at least one day in the office per week.