Hybrid Global IT Support Generalist - Bilingual EN/ES

A Igreja de Jesus Cristo dos Santos dos Últimos Dias; Riverton (UT); Hybrid; USD 42,000 - 52,000; Full time

Job summary

The Church of Jesus Christ of Latter-day Saints in Riverton, Utah, seeks a Global Tech Support Generalist. This full-time role provides hardware, software, and policy guidance, serving as the first contact via phone, email, or chat.

A hybrid schedule requires one day per week in the Riverton office, with remote work possible on other days. The role requires English and Spanish proficiency, plus solid Windows, network, and Active Directory knowledge.

Qualifications

• Fluency in reading, writing, and speaking English and Spanish is required.
• 0–2 years of previous computer technical support experience.
• Strong knowledge of computer hardware and network troubleshooting.

Responsibilities

• Acts as initial point of contact for customers to provide technical support.
• Assists with navigating application menus and may remote into customer devices.
• Troubleshoots network connectivity and supports remote users.
• Maintains customer relationships and records interactions in CRM.
• Escalates complex issues to senior staff when needed.

Skills

English

Spanish

Technical support

Windows OS

Network troubleshooting

Education

High School Diploma or equivalent

Associate degree or technical certificate in Computer Science or Information Systems

Tools

VPN software

Active Directory

Job description

The Church of Jesus Christ of Latter-day Saints in Riverton, Utah, seeks a Global Tech Support Generalist. This full-time role provides hardware, software, and policy guidance, serving as the first contact via phone, email, or chat.

A hybrid schedule requires one day per week in the Riverton office, with remote work possible on other days. The role requires English and Spanish proficiency, plus solid Windows, network, and Active Directory knowledge.