GSD Global Support Specialist - Mission Support Team

A Igreja de Jesus Cristo dos Santos dos Últimos Dias; Riverton (UT); Hybrid; USD 45,000 - 60,000; Full time

Job summary

The Global Tech Support Specialist position in Riverton, Utah, is part of the Mission Support Team. The role supports a wide range of hardware, software, and policies, serving as the first contact and escalation point for Global Tech Support.

This position requires a minimum office day per week under the Alternative Working Arrangement and proximity to the office. The ideal candidate has strong customer service and technical troubleshooting skills, with a focus on resolving issues promptly.

Qualifications

• High School Diploma or equivalent required.
• Associate degree or technical certificate in CS/IS/Business or equivalent experience (min 2 years).
• A+, MCP, Dell or other industry certifications preferred.
• Advanced knowledge of computer hardware, Church meetinghouse tech, network troubleshooting, VPN, remote user support.
• Understanding of Active Directory for password unlock/reset.
• Proficient with troubleshooting Windows OS.
• Clear and professional communication, both verbal and written.
• Excellent customer skills; empathetic problem solving.

Responsibilities

• Serve as initial contact and escalation for technical support via phone, email, or chat.
• Provide hardware, systems, sub-systems, and application support.
• Handle escalated issues from Global Tech Support.
• Assist users with navigating application menus and remote access as needed.
• Troubleshoot network connectivity with remote employees.
• Develop productive customer relationships focusing on needs.
• Offer alternative solutions when appropriate.
• Record all customer contact in CRM.
• Escalate complex problems to Product Managers/Engineers.
• Work under limited supervision.

Skills

Windows troubleshooting

Customer service

Verbal & written communication

Remote troubleshooting

Empathy

Education

High School Diploma or equivalent

Associate degree/technical certificate in CS/IS/Business

Tools

A+ Certification

MCP Certification

Dell certification

VPN software

Active Directory

Job description

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GSD Global Support Specialist - Mission Support Team

Riverton, UT, United States (Híbrido)

To meet the needs of the Church, we seek to build teams that represent the diverse perspectives, broad life experiences and backgrounds of our global Church membership. With that in mind, we encourage all qualified applicants to apply.

Job Description

Are you interested in joining the Mission Support Team? Learn more about this open position here:

The Global Tech Support Specialist supports a wide range of desktops, laptops, tablets, smartphones, software, operating systems, and policies and procedures for The Church of Jesus Christ of Latter-day Saints. This role serves as the initial point of contact as well as an escalation point for Global Tech Support representatives. This person gathers and analyzes information about the user's issue to answer intermediate to difficult questions about installation, operation, configuration, policies, procedures, and usage of assigned products to determine the best way to resolve their problem. The person in this role is expected to respond to customer inquiries in an accurate and timely manner using all forms of communication including phone, email, and electronic messages.

The Alternative Working Arrangement (AWA) for this position requires working a minimum of one day in the office and as often as business needs require; therefore, must live close. This AWA is subject to ongoing approval.

Responsibilities

• Acts as initial point of contact and escalation for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures
• Provides technical support of hardware, systems, sub-systems and/or applications
• Handles escalated issues from Global Tech Support representatives
• Assists with navigating around application menus, may be required to remote into customer's computer
• Troubleshoot network connectivity issues, working with remote employees on a corporate or Local Unit network
• Develops and sustains a productive customer relationship, making the customer and their needs a primary focus
• Offers alternative solutions where appropriate
• Records all customer contact information in CRM system
• Escalates the most complex problems to the Product Managers/Engineers
• Performs work under limited supervision

Qualifications

• High School Diploma or equivalent required
• Associate degree or technical institute degree/certificate in Computer Science, Information Systems, Business or any combination of related education or experience up to a minimum of 2 years required.
• A+, MCP, Dell or other industry identified certifications are preferred
• Advanced knowledge of computer hardware, Church meetinghouse technology, network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users
• Understanding of Active Directory to unlock and reset passwords
• Proficient with troubleshooting all Windows Operating systems
• Ability to communicate clearly and professionally, both verbally and in writing
• Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer issues

About Us

Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord’s work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings— giving Church members places to worship, teach, learn, and receive sacred ordinances—our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom.

Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.

Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.

• Job Identification 378908
• Job Category CS - Customer Service
• Posting Date 11/04/2026, 01:25 AM
• Locations 3740 W Market Center Dr, Riverton, UT, 84065, US (Híbrido)
• Job Schedule Full time
• Regular or Temporary Regular
• Worker Type Employee
• Number of Openings 2
• Qualificação de dignidade Must be a member of The Church of Jesus Christ of Latter-day Saints and currently temple worthy.