Hybrid Customer Care & Experience Coordinator

ProDriven Global Brands; West Middlesex (Mercer County); Hybrid; USD 42,000 - 54,000; Full time

Job summary

ProDriven Global Brands is seeking a Customer Care Coordinator who delivers seamless, end-to-end support and builds strong relationships with customers. You will resolve questions and represent the organization with professionalism and a customer-first mindset.

The role sits in a hybrid team with training and collaboration across functions, offering growth opportunities within customer care.

Qualifications

• Associate degree in business administration or related field and/or equivalent work experience.
• 1–3 years of direct customer service experience.
• Proficiency with Microsoft Outlook, Word, and PowerPoint.
• Strong written, verbal, interpersonal, and problem-solving skills.
• Professional and personable phone communication skills.
• Ability to quickly build rapport and create positive customer interactions.
• Collaborative, dependable, and customer-focused approach.

Responsibilities

• Respond to customer questions, requests, and concerns professionally and promptly.
• Support customers through multiple communication channels.
• Investigate and resolve account, order, service, or technical concerns.
• Provide customers with clear updates, next steps, and expectations.
• Assist with orders, returns, credits, and other transactions.
• Coordinate fulfillment and service activities, addressing exceptions.
• Review reports or alerts and take appropriate action.
• Document customer interactions and case activity accurately.
• Escalate concerns per established guidelines.
• Educate customers on self-service tools and resources.
• Participate in training and continuous improvement initiatives.
• Collaborate with teammates to enhance the customer experience.

Skills

Customer service experience

Strong communication

Interpersonal skills

Problem-solving

Phone communication

Rapport building

Team collaboration

Education

Associate degree in business administration or related field

Tools

Microsoft Outlook

Microsoft Word

PowerPoint

Job description

ProDriven Global Brands is seeking a Customer Care Coordinator who delivers seamless, end-to-end support and builds strong relationships with customers. You will resolve questions and represent the organization with professionalism and a customer-first mindset.

The role sits in a hybrid team with training and collaboration across functions, offering growth opportunities within customer care.