Hybrid Global Account Manager — Growth & Retention

C.H. Robinson; Rolling Meadows (IL); Hybrid; USD 60,000 - 125,000; Full time

Job summary

C.H. Robinson is seeking an Account Manager to drive growth, retention, and long-term customer success across a selective portfolio within Global Forwarding. You will build trusted relationships with key stakeholders and deliver strategic logistics solutions that optimize customers’ global supply chains while expanding business with C.H.

Robinson. The role emphasizes on-site collaboration two days a week with flexible remote work three days, enabling cross-functional alignment and measurable

Qualifications

• Minimum 2 years of Global Forwarding experience.
• Ability to travel up to 25% (domestically/internationally).

Responsibilities

• Retain, grow, and manage a portfolio of customer accounts.
• Lead regular business reviews using analytics and trends to identify growth opportunities.
• Present strategic solutions to increase customer value and retention.
• Collaborate with pricing, operations, and product teams to develop competitive pricing strategies.
• Support new business implementation, including account setup and documentation.
• Manage customer expectations through clear KPIs and processes.

Skills

Account management

Travel readiness

Analytical skills

Communication skills

Education

Bachelor’s degree

High school diploma or GED

Tools

Microsoft Office

Job description

C.H. Robinson is seeking an Account Manager to drive growth, retention, and long-term customer success across a selective portfolio within Global Forwarding. You will build trusted relationships with key stakeholders and deliver strategic logistics solutions that optimize customers’ global supply chains while expanding business with C.H.

Robinson. The role emphasizes on-site collaboration two days a week with flexible remote work three days, enabling cross-functional alignment and measurable