Growth-Focused Logistics Account Manager (Hybrid)

C.H. Robinson Worldwide; Lisle (IL); Hybrid; USD 33,000 - 74,000; Full time

Benefits offered by this job

Health benefits

401(k) with company matching

Paid time off

Job summary

C.H. Robinson Worldwide is seeking an Account Manager to join our High Value team in Lisle, IL. In this hybrid role, you will ensure accurate order entry, effective internal communication, and consistent shipment execution that meets service levels.

You will act as the primary contact for customers, driving growth, retention, and advocacy within a defined portfolio. The position requires coordinating with cross-functional teams, providing insights for business reviews, and implementing

Qualifications

• High School Diploma or GED required.
• 2 years' experience in transportation, logistics, or brokerage.
• Bachelor's degree preferred.
• Proven data entry accuracy and attention to detail.
• Proactive and effective cross-departmental communication.
• Operational attention to detail for industry success.
• Ability to multi-task in a fast-paced environment with tight deadlines.
• Customer service-oriented with problem-solving focus.
• Strong mathematical and analytical skills.
• Excellent written and verbal communication skills.
• Entrepreneurial, proactive mindset.
• Proficient in Microsoft Office.
• Commitment to a diverse and inclusive workplace.

Responsibilities

• Serve as a key contact to assigned book of customers.
• Quote customer opportunities when no BRD is involved on the account.
• Enter quotes into the quoting tool when no BRD is involved on the account.
• Build and enter shipments accurately in the operation system with load and service requirements.
• Update any changes required for the load promptly.
• Monitor and escalate coverage challenges to ensure timely resolution.
• Ensure complete and timely order billing for all orders.
• Assist adding insight for customer MBR/QBR (Monthly/Quarterly Business Review).
• Collaborate with cross-functional teams to align customer expectations with service delivery.
• Contribute to new business implementations and drive improvements to existing business.
• Provide insights on SOP updates to optimize service performance.

Skills

Data entry

Attention to detail

Customer service

Microsoft Office

Verbal communication

Written communication

Multi-tasking

Team collaboration

Education

High School Diploma or GED

Bachelor's degree

Tools

Microsoft Office Suite

Job description

C.H. Robinson Worldwide is seeking an Account Manager to join our High Value team in Lisle, IL. In this hybrid role, you will ensure accurate order entry, effective internal communication, and consistent shipment execution that meets service levels.

You will act as the primary contact for customers, driving growth, retention, and advocacy within a defined portfolio. The position requires coordinating with cross-functional teams, providing insights for business reviews, and implementing