Hybrid General Liability Claims Specialist

CNA Insurance; New Jersey; Hybrid; USD 47,000 - 78,000; Full time

Job summary

CNA Insurance in the United States seeks an individual contributor to manage commercial claims of low to moderate complexity within the General Liability line. The role involves investigating, evaluating, and resolving claims under company protocols, with focus on quality, timeliness, and customer service.

This position offers a flexible, hybrid work schedule requiring two days in a CNA office weekly, with daily collaboration across internal and external partners.

Qualifications

• High school diploma required; associate/bachelor's preferred.
• Must obtain Insurance Adjuster License within 90 days where applicable.
• Prior claims handling or insurance/customer service experience preferred.

Responsibilities

• Investigate, evaluate and resolve low to moderate complexity commercial claims.
• Verify policy coverage and gather information per protocols.
• Provide timely updates to insureds, claimants and business partners.
• Assess liability and reserves; follow claim handling guidelines.
• Collaborate with internal and external resources to resolve claims efficiently.

Skills

Verbal communication

Written communication

Empathy

Customer service

Time management

Analytical thinking

Independent judgement

Collaboration

Microsoft Office

Education

High school diploma

Associate or Bachelor’s degree preferred

Insurance Adjuster License within 90 days

Tools

Microsoft Office Suite

Job description

CNA Insurance in the United States seeks an individual contributor to manage commercial claims of low to moderate complexity within the General Liability line. The role involves investigating, evaluating, and resolving claims under company protocols, with focus on quality, timeliness, and customer service.

This position offers a flexible, hybrid work schedule requiring two days in a CNA office weekly, with daily collaboration across internal and external partners.