Hybrid Gaming Customer Support Agent

GamblingCareers.com; Waverly Township (MI); Hybrid; USD 24,796 - 34,440; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Job summary

Aristocrat Interactive in the United States is seeking a full-time Customer Service Agent to support players and ensure a seamless gaming experience. You will handle inquiries across accounts, products, and services, troubleshoot devices, and respond via calls, chat, or email.

Expect 70 contacts daily with fast SLA targets. Applicants should have 0–2 years of inbound support, a high school diploma, and strong communication skills.

Qualifications

• 0-2 years of inbound/support call center experience preferred.
• At least 21 years old with a High School diploma or equivalent; some college preferred.
• Flexibility with work schedule and ability to work a hybrid schedule.
• Excellent written and verbal communication skills.

Responsibilities

• Provide information and process inquiries about accounts, products, and services.
• Troubleshoot technical issues related to computer, tablet, and cell phone applications.
• Handle inbound calls, real-time chat, emails, and make outgoing calls.
• Communicate special marketing offers to VIP customers.
• Offer feedback on service failures or customer feedback.
• Uphold customer confidentiality and promote company values.
• Stay updated on protocols and work towards goals of 70 contacts daily.
• Maintain all SLAs for chats and phone call inquiries in under 45 seconds.

Skills

Call center experience

Communication skills

Typing 90 wpm

Troubleshooting devices

Independent work

Time management

Fast-paced environment

Camera-ready

Education

High School diploma

Some college preferred

Tools

Windows Office

Job description

Aristocrat Interactive in the United States is seeking a full-time Customer Service Agent to support players and ensure a seamless gaming experience. You will handle inquiries across accounts, products, and services, troubleshoot devices, and respond via calls, chat, or email.

Expect 70 contacts daily with fast SLA targets. Applicants should have 0–2 years of inbound support, a high school diploma, and strong communication skills.