Hybrid FSR Program Specialist & Compliance Lead

State of Colorado; Denver (CO); Hybrid; USD 60,000 - 90,000; Full time

Job summary

State of Colorado is seeking a position within the Division of Child Support Services to monitor and improve FSR operations, ensuring contract compliance and effective service delivery to stakeholders. The role includes contract oversight, training, and coordination with county CSS units and contractors.

The position requires residency in Colorado, occasional travel, and a hybrid work arrangement with 2 days in office and up to 3 days remote, in support of payment processing, customer service,

Qualifications

• Six years of relevant experience in an occupation related to the work assigned to this position.
• Two years writing procedures and three years liaison between departments.

Responsibilities

• Non-IV-D case management and contract oversight.
• Program support, training, and contractor liaison activities.
• Customer service focus and handling of complaints and inquiries.
• Develop procedures, test plans, and training materials.
• Ensure contract compliance and on-site reviews.

Skills

Procedure writing

Liaison skills

Training delivery

Attention to detail

Education

Accounting/Business/Finance background

Tools

ACSES

Microsoft Suite

Google Suite

Job description

State of Colorado is seeking a position within the Division of Child Support Services to monitor and improve FSR operations, ensuring contract compliance and effective service delivery to stakeholders. The role includes contract oversight, training, and coordination with county CSS units and contractors.

The position requires residency in Colorado, occasional travel, and a hybrid work arrangement with 2 days in office and up to 3 days remote, in support of payment processing, customer service,