Accounting Lead Child Support Technician

City and County of Denver; United States; Hybrid; USD 72,324,000 - 90,591,000; Full time

Benefits offered by this job

Pension plan

457B Retirement Plan

PTO 140 hours in first year

12 paid holidays

Personal holiday

Wellness Day

Volunteer day

Medical, dental, vision plans

Job summary

City and County of Denver seeks a Lead Child Support Technician to join the Accounting unit. You will review critical accounting functions, including arrears calculations and payment processing, and work with a team to ensure accurate financial records.

You will mentor staff, analyze case records, identify compliance issues, and help implement process improvements while collaborating with the supervisor to support daily operations in a hybrid Denver setting.

Qualifications

• High school graduation or GED required.
• Five years of experience in child support initiation, enforcement, collections, investigations, case management or related field.

Responsibilities

• Review critical accounting functions related to Child Support Services programs including arrears calculations and processing payments.
• Completes more complex calculations and ledger adjustments for cases.
• Provide on-the-job training and mentor new and tenured employees.
• Collaborate with training unit on course content and case reviews.
• Monitor work activity on accounting processes to ensure documentation is complete.

Skills

Public service dedication

Mathematical aptitude

Child Support Program knowledge

Prioritizing internal requests

Multi-tasking in fast-paced env

Organization and time management

ACSES experience

Education

High school diploma or GED

Tools

Microsoft Excel

Job description

About Our Job

Competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offers competitive pay commensurate with education and experience. The target hiring range for this position is $25.30 - $31.63.

We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

Location & Schedule

The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site, as needed. In this position, you can expect to work on-site at the Richard T. Castro Building (1200 N. Federal Blvd.) 3 days (24 working hours) per week. One in-office day must fall on a Wednesday. Staff are permitted to work remotely 2 days (16 working hours) per week. Employees must work within the state of Colorado on their off-site days.

Who We Are & What You’ll Do

At Denver Human Services (DHS), we envision a healthy community where people are connected, supported, safe, and well. One in three people in Denver turn to DHS for support at all stages of life. Our employees help children, at‑risk adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well‑being. The Child Support Services (CSS) Division of Denver Human Services is currently seeking highly skilled applicants for the position of Lead Child Support Technician to work with our dynamic Accounting unit. CSS works with multiple partners to promote parental responsibility so that children receive support from both parents, even when they live in separate households.

Child support makes a big difference to children, and we strive to provide family centered services that incorporate innovative strategies that improve the reliability of child support payments. It takes a dedicated team of fiscal professionals to execute these programs with passion, empathy, and poise. Specifically, as a Lead Child Support Technician with the Accounting unit, you will:

• Review critical accounting functions related to Child Support Services programs including arrears calculations, processing child support payments, updating financial records, and executing several different financial reports using Microsoft Excel and other software programs.
• Completes more complex calculations and ledger adjustments for cases
• Provide on-the-job training and mentor new and tenured employees.
• Collaborate with the training unit on course content, materials, and case reviews.
• Monitor work activity on accounting processes to ensure that cases are clearly and thoroughly documented.
• Review and analyze case records and reports for completeness, accuracy, and timeliness.
• Identify compliance and production problems.
• Assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion.
• Resolve problems encountered during daily operations and determine appropriate solutions.
• Act as a mediator when problems occur between clients and employees.
• Review unit procedures, assist in the development or revision of needed procedures.
• Recommend and implement process improvements.
• Contribute to the development of the performance enhancement plan, document performance, provide performance feedback, and furnish information for the formal performance evaluation.
• Respond orally to informal grievances and relay information to the supervisor.
• Document situations which may be cause for disciplinary action and provide this information to the supervisor.
• Serve as a role model by leading with intention to cultivate a workplace culture rooted in trust, collaboration, accountability, and respect.
• Holds monthly connection meetings to understand support needs and recognize accomplishment.
• Conduct some monthly quality assurance reviews and staff observations to provide feedback to team members.
• Collaborate closely with the supervisor to provide team support.
• Performs other related duties as assigned or requested.

What You’ll Bring

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

Our ideal candidate has some or all the following experience, skills, and characteristics:

• A dedication to public service and improving the lives of families through strong critical thinking skills, accuracy, and attention to detail.
• A strong mathematical aptitude.
• Knowledge of the Child Support Program and processes.
• Experience prioritizing requests from internal parties, setting expectations, and providing feedback.
• Experience with managing multiple high‑priority tasks in a fast‑paced work environment.
• Strong organization and time management skills.
• Experience with Colorado's Automated Child Support Enforcement System (ACSES).

Education & Experience

Required Minimum Qualifications Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.

Experience: Five (5) years of experience performing child support initiation, enforcement, collections, investigations, case management or a related field. Education & Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements.

Application Deadline

This position is expected to stay open until September 24th, 2026.

About Everything Else

Position Type Unlimited. Position Salary Range $25.30 - $37.96. Target Pay $25.30-$31.63/hour. Agency Denver Human Services.

Redeployment during Citywide Emergencies: City and County of Denver employees may be re‑deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. It is your right to access oral or written language assistance, sign language interpretation, real‑time captioning via CART, or disability‑related accommodations. To request any of these services at no cost to you, please contact [e-mail] with three business days’ notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.