Hybrid Fraud Detection Specialist - Investigations & Risk

Citizens Financial; Pittsburgh (Allegheny County); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Citizens Financial in Pittsburgh seeks a Fraud Detection Sr. Specialist to protect customers and ensure transaction integrity. You will perform analytical reviews of data and customer activity and review for fraud/risk.

Responsibilities include identifying fraudulent activity, meeting SLAs, documenting investigation results, and collaborating with internal teams and external partners. The role is hybrid with 3 days in office and 2 from home.

Qualifications

• High school diploma or equivalent required.
• 1 year of fraud investigations experience.
• Strong organized, technical, and analytical skills.
• Ability to multi-task in a high volume, fast-paced environment.
• Excellent communication and customer experience skills.

Responsibilities

• Perform moderately complex analytical review of data and documentation including customer data for fraud/risk.
• Review accounts for fraudulent activity and take actions per procedures.
• Meet internal SLAs and document clear, detailed investigation comments.
• Interact with external customers, colleagues, and business partners.
• Resolve findings through independent research with focus on customer satisfaction.

Skills

Fraud investigations

Analytical thinking

Excellent communication

Multi-tasking

Customer experience

Education

High school diploma or equivalent

Associate degree, preferred

Job description

Citizens Financial in Pittsburgh seeks a Fraud Detection Sr. Specialist to protect customers and ensure transaction integrity. You will perform analytical reviews of data and customer activity and review for fraud/risk.

Responsibilities include identifying fraudulent activity, meeting SLAs, documenting investigation results, and collaborating with internal teams and external partners. The role is hybrid with 3 days in office and 2 from home.