Fraud Detection Sr Specialist - Deposit Fraud

Citizens Financial; Pittsburgh (Allegheny County); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Citizens Financial in Pittsburgh seeks a Fraud Detection Sr. Specialist to protect customers and ensure transaction integrity. You will perform analytical reviews of data and customer activity and review for fraud/risk.

Responsibilities include identifying fraudulent activity, meeting SLAs, documenting investigation results, and collaborating with internal teams and external partners. The role is hybrid with 3 days in office and 2 from home.

Qualifications

• High school diploma or equivalent required.
• 1 year of fraud investigations experience.
• Strong organized, technical, and analytical skills.
• Ability to multi-task in a high volume, fast-paced environment.
• Excellent communication and customer experience skills.

Responsibilities

• Perform moderately complex analytical review of data and documentation including customer data for fraud/risk.
• Review accounts for fraudulent activity and take actions per procedures.
• Meet internal SLAs and document clear, detailed investigation comments.
• Interact with external customers, colleagues, and business partners.
• Resolve findings through independent research with focus on customer satisfaction.

Skills

Fraud investigations

Analytical thinking

Excellent communication

Multi-tasking

Customer experience

Education

High school diploma or equivalent

Associate degree, preferred

Job description

As a Fraud Detection Sr. Specialist , you'll play a pivotal role in our Fraud Detection group, one of our most critical departments at Citizens. Our team is dedicated to protecting our customers, maintaining the highest standards of service, and ensuring the integrity of financial transactions.

Primary responsibilities include

• Perform moderately complex analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities.
• Review accounts for fraudulent activity and take appropriate actions per department procedures.
• Meet internal SLAs, maintain a high diligence, maintain the ability to document clear and detailed comments regarding investigation results.
• Interactions with external customers, department colleagues and internal/external business partners.
• Resolve findings through independent research, as well as direct interaction with external customers, department colleagues, and business partners, with a strong focus on customer satisfaction.

Qualifications, Education, Certifications and/or Other Professional Credentials

• High school degree or equivalent, required
• 1 year of Fraud investigations experience.
• Strong organized, technical, and analytical skills.
• Ability to multi-task and to function efficiently in a high volume, fast-paced, deadline-oriented environment.
• Ability to learn and apply new concepts quickly.
• Excellent communication and customer experience skills (written and verbal).
• Ability to identify fraud trends and enhanced account reviews.
• Experience with monitoring, reviewing, and analyzing account activity to identify fraud or suspicious activity.

Preferred Qualifications

• Associate degree, preferred
• 3+ years of Banking, Professional experience in analysis and/or financial services industry.
• Maintain knowledge of the bank's products, services, customers and geographic locations, and the potential fraud risks associated with those activities.
• Experience with monitoring, reviewing, and analyzing account activity to identify fraud or suspicious activity.

Hours and Work Schedule

Hours per Week: 40

Work Schedule: Tuesday 5:00am- 3:30pm Wednesday - Saturday 5:00am - 1:00pm position requires working 3 days in office (2 days from home)