Card & Fraud Support Associate (Hybrid)

Dollar Bank; Pittsburgh (Allegheny County); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Dollar Bank in Pittsburgh is seeking a Call Center Specialist to assist customers by phone with fraud, lost or stolen cards, travel notifications, and card payments. You will collaborate with multiple teams to resolve complex issues and provide excellent service.

Qualifications include a high school diploma, strong communication skills, and the ability to stay calm during difficult calls. A hybrid schedule is available after training and approval.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service experience.
• Ability to communicate clearly with customers and bank employees.
• Familiarity with Word and Excel.
• Capable of handling emotionally charged calls.
• Detail-oriented with good organizational skills.
• Willingness to adapt to change.

Responsibilities

• Handle customer phone inquiries regarding ATM, debit and credit card transactions, reporting of lost/stolen items, debit/ATM disputes, account fraud reporting, travel notifications, and assist with credit card payments.
• Provide branches/departments with back-office support to service customers' needs.
• Open new business credit cards for corporate customers.
• Maintain awareness of operational policies and compliance with REG E and REG Z in day-to-day operations.
• Support risk management by understanding, reporting, and monitoring risk per Dollar Bank’s program.
• Adhere to regulatory laws and company procedures.

Skills

Customer service

Communication skills

Team player

Attention to detail

Multitasking

Emotional control

Learning bank products

Education

High school diploma/GED

Tools

Microsoft Word

Microsoft Excel

Job description

Dollar Bank in Pittsburgh is seeking a Call Center Specialist to assist customers by phone with fraud, lost or stolen cards, travel notifications, and card payments. You will collaborate with multiple teams to resolve complex issues and provide excellent service.

Qualifications include a high school diploma, strong communication skills, and the ability to stay calm during difficult calls. A hybrid schedule is available after training and approval.