Fraud Detection & Operations Analyst

PSECU; Pennsylvania; Hybrid; USD 65,000 - 95,000; Full time

Job summary

PSECU is seeking a Fraud Investigation & Operations Support Analyst in Pennsylvania for a hybrid role with 2 days on-site. The position focuses on preventing and investigating plastic card fraud, supporting operations, and ensuring regulatory compliance across fraud and dispute functions.

You will analyze data, develop reports, and collaborate with legal and external partners. Prior fraud, risk, or QA experience is valued, with 2–4 years in related roles and an Associate degree preferred.

Qualifications

• Associates degree required with 2–4 years of related experience.
• Experience in fraud, risk detection, or investigations preferred.
• Regulatory awareness (Reg E, Reg Z, Reg CC) and Visa/Debit rules is a plus.

Responsibilities

• Fraud investigation and risk mitigation: monitor, detect, and investigate transactions; prepare findings and recommendations.
• Compliance, policy, and quality assurance: ensure regulatory and internal policy adherence; perform QA across fraud and dispute activities.
• Operations support and business analysis: analyze workflows, metrics, and identify process improvements; develop reports and BI outputs.
• Systems, testing, and reporting: coordinate system requirements, assist with testing, training, and monthly/ad hoc reporting.
• Management & operational backup: provide coverage during absences, assist with escalations and special projects.

Skills

Fraud investigation

Data analysis

Compliance knowledge

Education

Associate degree

Job description

PSECU is seeking a Fraud Investigation & Operations Support Analyst in Pennsylvania for a hybrid role with 2 days on-site. The position focuses on preventing and investigating plastic card fraud, supporting operations, and ensuring regulatory compliance across fraud and dispute functions.

You will analyze data, develop reports, and collaborate with legal and external partners. Prior fraud, risk, or QA experience is valued, with 2–4 years in related roles and an Associate degree preferred.