Hybrid Fluxx Database Coordinator

Claims Conference

United States

Hybrid

USD 55,000 - 60,000

Full time

14 days+

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Job summary

The Claims Conference is seeking a Database Coordinator to join the Allocations team. The role focuses on Fluxx administration, end-to-end support for global users, and ensuring smooth upgrades and configurations in a hybrid office setting in New York City.

Qualifications include a Bachelor's degree and at least one year of tech-related experience, plus strong Word/Excel skills. The position offers professional growth and competitive compensation based on location.

Qualifications

Bachelor's degree and at least one year of professional experience supporting technologies.
Proficient in Word and Excel (VLOOKUP, SUMIFS, COUNTIFS).
Stellar organizational skills with an eye to detail.
Ability to communicate effectively to users with varying levels of technical knowledge.

Responsibilities

Act as business administrator of Fluxx coordinating upgrades and changes.
Supporting Allocations staff with use of Fluxx.
Acting as Tier 1 Support for external user tickets submitted via email or helpdesk system.
Documenting and updating staff on Fluxx configuration changes action items project activities etc.
Coordinating with IT system admin on creating new and updating existing letters, emails, dashboards, ad hoc reports etc.
Analyzing enhancement requests and determining priority.
Creating and updating user manuals and webinars for Fluxx.
Investigating production issues reported by internal and external users of Fluxx.
Participating in weekly meetings with Fluxx Customer Success Manager to review and escalate issues.
Providing training to new staff and advanced training for existing staff.
Completing other tasks and special projects as needed