Fluxx Database Coordinator (Hybrid)

Claims Conference; New York (NY); Hybrid; USD 55,000 - 60,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

The Claims Conference seeks a Database Coordinator to serve as the Fluxx business administrator within the Allocations team in New York, NY. You will drive upgrades, support users, and manage Fluxx configurations and reports in a hybrid work setting.

You will train staff, respond to tickets, and help create user manuals while collaborating with IT and the Fluxx Customer Success Manager to prioritize enhancements. Salary targets reflect NYC market.

Qualifications

• Bachelor’s degree and at least one year of professional experience supporting technologies.
• Proficient in Word and Excel (VLOOKUP, SUMIFS, COUNTIFS, de-duplicating).
• Stellar organizational skills with an eye to detail.
• Ability to communicate effectively to users with varying levels of technical knowledge.

Responsibilities

• Acting as business administrator of Fluxx, coordinating and following up on the Department's requirements for upgrades and changes.
• Supporting Allocations staff with use of Fluxx.
• Acting as Tier 1 Support for external user tickets submitted via email or helpdesk system.
• Documenting and updating staff on Fluxx configuration changes, action items, project activities, etc.
• Coordinating with IT system admin on creating new and updating existing letters, emails, dashboards, ad-hoc reports, etc.
• Analyzing enhancement requests and determining priority.
• Creating and updating user manuals and webinars for Fluxx.
• Investigating production issues reported by internal and external users of Fluxx.
• Participating in weekly meetings with Fluxx Customer Success Manager to review and elevate issues.
• Providing training to new staff, and advanced training for existing staff.
• Completing other tasks and special projects as needed.

Skills

Word proficiency

Excel proficiency

Organizational skills

Communication skills

Education

Bachelor’s degree

Tools

Fluxx

Job description

The Claims Conference seeks a Database Coordinator to serve as the Fluxx business administrator within the Allocations team in New York, NY. You will drive upgrades, support users, and manage Fluxx configurations and reports in a hybrid work setting.

You will train staff, respond to tickets, and help create user manuals while collaborating with IT and the Fluxx Customer Success Manager to prioritize enhancements. Salary targets reflect NYC market.