Hybrid Florida Commercial & Technical Training Lead

CNH Industrial Group; New Holland (Lancaster County); Hybrid; USD 87,000 - 133,000; Full time

Benefits offered by this job

Flexible work arrangements

Savings & Retirement benefits

Tuition reimbursement

Parental leave

Adoption assistance

Employee Assistance Programs

Job summary

CNH Industrial Group in Florida is seeking a Commercial & Technical Training Lead to support customers, dealers, and field teams across the Florida market. This senior, customer-facing role collaborates with Sales, Product Support, Marketing, and Engineering to deliver training and ensure product value.

The role requires regular time at a CNH training facility and travel throughout Florida, with a focus on delivering effective training programs and coordinating cross-functional resources.

Qualifications

• Bachelor’s degree in Agriculture, Engineering Technology, Education, Training, Business Management, or a related field and 5+ years of relevant experience.
• Associate degree and 7+ years of relevant experience.
• High School Diploma/GED and 10+ years of relevant experience in agricultural, construction, automotive, industrial equipment, or a similar technical/commercial environment.

Responsibilities

• Serve as a senior support resource for key customers and dealers in Florida, building an understanding of their equipment, applications, business needs, and challenges.
• Develop and coordinate support plans that bring together commercial, technical, training, and field resources to address customer needs and ensure timely follow-up.
• Help resolve complex product and technical issues by working with Product Support, Technical Support, dealers, and internal subject matter experts.
• Explain technical product features and applications in a clear, customer-focused way that demonstrates product value, productivity, and business benefits.
• Identify training needs for customers, dealers, and internal teams and provide appropriate training through instructor-led sessions, virtual training, hands‑on workshops, demonstrations, train‑the‑trainer programs, and other learning tools.
• Support product launches and ongoing product activities by helping ensure training, technical information, and field teams are prepared.
• Share customer, product, application, and market feedback with Sales, Marketing, Product Management, Engineering, Technical Information, and Training teams.
• Maintain a strong field presence by supporting customer events, equipment demonstrations, dealer activities, and hands‑on training.
• Promote a culture of ownership, teamwork, strong communication, safety, and professionalism while following company policies and protecting company resources.

Skills

Communication

Presentation

Relationship-building

Training delivery

Travel readiness

Education

Bachelor’s degree in Agriculture, Engineering Technology, Education, Training, Business Management or related field

Associate degree + 7+ years experience

High School Diploma/GED + 10+ years experience

Tools

Microsoft Word

PowerPoint

Excel

Job description

CNH Industrial Group in Florida is seeking a Commercial & Technical Training Lead to support customers, dealers, and field teams across the Florida market. This senior, customer-facing role collaborates with Sales, Product Support, Marketing, and Engineering to deliver training and ensure product value.

The role requires regular time at a CNH training facility and travel throughout Florida, with a focus on delivering effective training programs and coordinating cross-functional resources.