Commercial & Technical Training Lead - CE Florida Market

CNH; Tallahassee (FL); Hybrid; USD 87,000 - 133,000; Full time

Benefits offered by this job

Flexible work arrangements

Savings & Retirement benefits

Tuition reimbursement

Parental leave

Adoption assistance

Fertility & Family building support

Employee Assistance Programs

Volunteer Time Off

Job summary

CNH Industrial in Florida seeks a senior Market Commercial & Technical Training Lead to support customers, dealers, and field teams. You will deliver training, coordinate cross-functional resources, and resolve product issues to maximize value from CNH products.

The role requires time at a CNH facility and travel across Florida, with strong communication skills and a background in agriculture, construction, or related equipment. Hybrid work is offered.

Qualifications

• Requires a degree with 5+ years of relevant experience, or equivalent combination of education and experience.
• Teaches and communicates technical/commercial topics to diverse audiences.
• Experience supporting customers, dealers, or field teams in senior roles is preferred.

Responsibilities

• Serve as a senior resource for key customers and dealers in Florida and build equipment knowledge.
• Develop and coordinate cross-functional support plans with sales, product, and training teams.
• Resolve complex product issues with internal and external partners.
• Explain product features clearly, emphasizing value and productivity.
• Identify training needs and deliver via instructor-led, virtual, and hands-on sessions.
• Support product launches with training and field readiness activities.
• Share feedback with Sales, Marketing, PM, Engineering, and Training teams.
• Maintain field presence through events, demos, and dealer activities.

Skills

Communication skills

Presentation skills

Facilitation skills

Relationship building

Education

Bachelor’s degree related field

Associate degree

High School Diploma

Tools

Microsoft Word

PowerPoint

Excel

Digital collaboration tools

Job description

About Us

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.

Grow a Career. Build a Future!

Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

Job Purpose

The Florida Market Commercial & Technical Training Lead supports customers, dealers, and field teams across Florida by providing commercial guidance, technical product support, and training.

This senior, customer-facing role works closely with Sales, Product Support, Technical Training, Marketing, Product Management, Engineering, and other teams to understand customer needs, improve equipment performance, resolve product concerns, and help customers get the most value from CNH products.

The role requires regular time at a designated CNH training facility, as well as travel throughout Florida and to customer and dealer locations.

Key Responsibilities

• Serve as a senior support resource for key customers and dealers in Florida, building an understanding of their equipment, applications, business needs, and challenges.
• Develop and coordinate support plans that bring together commercial, technical, training, and field resources to address customer needs and ensure timely follow-up.
• Help resolve complex product and technical issues by working with Product Support, Technical Support, dealers, and internal subject matter experts.
• Explain technical product features and applications in a clear, customer-focused way that demonstrates product value, productivity, and business benefits.
• Identify training needs for customers, dealers, and internal teams and provide appropriate training through instructor-led sessions, virtual training, hands‑on workshops, demonstrations, train-the‑trainer programs, and other learning tools.
• Support product launches and ongoing product activities by helping ensure training, technical information, and field teams are prepared.
• Share customer, product, application, and market feedback with Sales, Marketing, Product Management, Engineering, Technical Information, and Training teams.
• Maintain a strong field presence by supporting customer events, equipment demonstrations, dealer activities, and hands‑on training.
• Promote a culture of ownership, teamwork, strong communication, safety, and professionalism while following company policies and protecting company resources.

What Success Looks Like

• Customers and dealers receive clear and coordinated support.
• Training improves customer and dealer knowledge and capability.
• Customer issues are communicated, documented, and resolved in a timely manner.
• Customer and market feedback is shared and used to improve products and business decisions.
• Training and support materials are accurate, useful, and easy to reuse.
• Customers have greater confidence in CNH products and solutions.

Experience Required

• Bachelor’s degree in Agriculture, Engineering Technology, Education, Training, Business Management, or a related field and 5+ years of relevant experience; or
• Associate degree and 7+ years of relevant experience; or
• High School Diploma/GED and 10+ years of relevant experience in agricultural, construction, automotive, industrial equipment, or a similar technical/commercial environment.

In Addition

• Experience supporting customers, dealers, or field teams in a senior, lead, or advisory role.
• Strong knowledge of heavy equipment and machinery, with the ability to explain technical products and applications to both technical and non‑technical audiences.
• Experience managing complex customer or product issues across multiple teams.
• Experience developing and delivering technical, commercial, product, operational, or systems training.
• Strong communication, presentation, facilitation, and relationship‑building skills.
• Proficiency with Microsoft Word and PowerPoint, with working knowledge of Excel and digital collaboration tools.
• Ability to work in a hybrid environment and regularly attend a designated CNH training facility.
• Ability to travel up to 50%, including throughout Florida and to customer, dealer, CNH, and other field locations.

Preferred Qualifications

• Experience with CNH, CASE Construction Equipment, New Holland Construction, or similar construction equipment products.
• Experience supporting strategic, fleet, government, rental, specialty‑application, or other high‑value customers.
• Knowledge of mechanical, electrical, hydraulic, pneumatic, precision, telematics, or software‑enabled equipment systems.
• Experience using customer, market, competitive, product, or training data to identify trends and recommend improvements.
• Knowledge of Florida customer applications, dealer operations, market conditions, or equipment use cases.
• Ability to work independently, manage competing priorities, and build strong relationships with customers, dealers, and internal teams.

Pay Transparency

The annual salary for this role is USD $86,600.00 - $132,800.00 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)

For roles open across multiple locations, the salary range indicated refers to the primary location. If a different location is considered, the applicable salary range will be communicated to candidates prior to the first interview.

What We Offer

We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.

Benefits

At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:

• Flexible work arrangements
• Savings & Retirement benefits
• Tuition reimbursement
• Parental leave
• Adoption assistance
• Fertility & Family building support
• Employee Assistance Programs
• Charitable contribution matching and Volunteer Time Off

US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "Know Your Rights" poster here. CNH Industrial participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. You can view additional information here.

Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.

If you need reasonable accommodation with the application process, please contact us at [e-mail].