Commercial & Technical Training Lead - CE Florida Market
CNH Industrial Group
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Benefits offered by this job
Job summary
CNH Industrial Group in Florida is seeking a Commercial & Technical Training Lead to support customers, dealers, and field teams across the Florida market. This senior, customer-facing role collaborates with Sales, Product Support, Marketing, and Engineering to deliver training and ensure product value.
The role requires regular time at a CNH training facility and travel throughout Florida, with a focus on delivering effective training programs and coordinating cross-functional resources.
Qualifications
- Bachelor’s degree in Agriculture, Engineering Technology, Education, Training, Business Management, or a related field and 5+ years of relevant experience.
- Associate degree and 7+ years of relevant experience.
- High School Diploma/GED and 10+ years of relevant experience in agricultural, construction, automotive, industrial equipment, or a similar technical/commercial environment.
Responsibilities
- Serve as a senior support resource for key customers and dealers in Florida, building an understanding of their equipment, applications, business needs, and challenges.
- Develop and coordinate support plans that bring together commercial, technical, training, and field resources to address customer needs and ensure timely follow-up.
- Help resolve complex product and technical issues by working with Product Support, Technical Support, dealers, and internal subject matter experts.
- Explain technical product features and applications in a clear, customer-focused way that demonstrates product value, productivity, and business benefits.
- Identify training needs for customers, dealers, and internal teams and provide appropriate training through instructor-led sessions, virtual training, hands‑on workshops, demonstrations, train‑the‑trainer programs, and other learning tools.
- Support product launches and ongoing product activities by helping ensure training, technical information, and field teams are prepared.
- Share customer, product, application, and market feedback with Sales, Marketing, Product Management, Engineering, Technical Information, and Training teams.
- Maintain a strong field presence by supporting customer events, equipment demonstrations, dealer activities, and hands‑on training.
- Promote a culture of ownership, teamwork, strong communication, safety, and professionalism while following company policies and protecting company resources.
Skills
Education
Tools
Job description
Commercial & Technical Training Lead - CE Florida Market
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Job Description Commercial & Technical Training Lead - CE Florida Market
Requisition ID: 5514
Job Location: Field Florida
Category: Service and Support
Job Type: Full Time
Working Mode: Hybrid
Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.
From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.
Grow a Career. Build a Future!
Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.
The Florida Market Commercial & Technical Training Lead supports customers, dealers, and field teams across Florida by providing commercial guidance, technical product support, and training.
This senior, customer-facing role works closely with Sales, Product Support, Technical Training, Marketing, Product Management, Engineering, and other teams to understand customer needs, improve equipment performance, resolve product concerns, and help customers get the most value from CNH products.
The role requires regular time at a designated CNH training facility, as well as travel throughout Florida and to customer and dealer locations.
- Serve as a senior support resource for key customers and dealers in Florida, building an understanding of their equipment, applications, business needs, and challenges.
- Develop and coordinate support plans that bring together commercial, technical, training, and field resources to address customer needs and ensure timely follow-up.
- Help resolve complex product and technical issues by working with Product Support, Technical Support, dealers, and internal subject matter experts.
- Explain technical product features and applications in a clear, customer-focused way that demonstrates product value, productivity, and business benefits.
- Identify training needs for customers, dealers, and internal teams and provide appropriate training through instructor-led sessions, virtual training, hands‑on workshops, demonstrations, train‑the‑trainer programs, and other learning tools.
- Support product launches and ongoing product activities by helping ensure training, technical information, and field teams are prepared.
- Share customer, product, application, and market feedback with Sales, Marketing, Product Management, Engineering, Technical Information, and Training teams.
- Maintain a strong field presence by supporting customer events, equipment demonstrations, dealer activities, and hands‑on training.
- Promote a culture of ownership, teamwork, strong communication, safety, and professionalism while following company policies and protecting company resources.
What Success Looks Like
- Customers and dealers receive clear and coordinated support.
- Training improves customer and dealer knowledge and capability.
- Customer issues are communicated, documented, and resolved in a timely manner.
- Customer and market feedback is shared and used to improve products and business decisions.
- Training and support materials are accurate, useful, and easy to reuse.
- Customers have greater confidence in CNH products and solutions.
- Bachelor’s degree in Agriculture, Engineering Technology, Education, Training, Business Management, or a related field and 5+ years of relevant experience; or
- Associate degree and 7+ years of relevant experience; or
- High School Diploma/GED and 10+ years of relevant experience in agricultural, construction, automotive, industrial equipment, or a similar technical/commercial environment.
In addition:
- Experience supporting customers, dealers, or field teams in a senior, lead, or advisory role.
- Strong knowledge of heavy equipment and machinery, with the ability to explain technical products and applications to both technical and non-technical audiences.
- Experience managing complex customer or product issues across multiple teams.
- Experience developing and delivering technical, commercial, product, operational, or systems training.
- Strong communication, presentation, facilitation, and relationship-building skills.
- Proficiency with Microsoft Word and PowerPoint, with working knowledge of Excel and digital collaboration tools.
- Ability to work in a hybrid environment and regularly attend a designated CNH training facility.
- Ability to travel up to 50%, including throughout Florida and to customer, dealer, CNH, and other field locations.
- Experience with CNH, CASE Construction Equipment, New Holland Construction, or similar construction equipment products.
- Experience supporting strategic, fleet, government, rental, specialty-application, or other high-value customers.
- Knowledge of mechanical, electrical, hydraulic, pneumatic, precision, telematics, or software-enabled equipment systems.
- Experience using customer, market, competitive, product, or training data to identify trends and recommend improvements.
- Knowledge of Florida customer applications, dealer operations, market conditions, or equipment use cases.
- Ability to work independently, manage competing priorities, and build strong relationships with customers, dealers, and internal teams.
The annual salary for this role is USD $86,600.00 - $132,800.00 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)
For roles open across multiple locations, the salary range indicated refers to the primary location. If a different location is considered, the applicable salary range will be communicated to candidates prior to the first interview.
We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.
At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:
- Flexible work arrangements
- Savings & Retirement benefits
- Tuition reimbursement
- Parental leave
- Adoption assistance
- Fertility & Family building support
- Employee Assistance Programs
- Charitable contribution matching and Volunteer Time Off
US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "Know Your Rights" poster here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.
Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.
If you need reasonable accommodation with the application process, please contact us at narecruitingmailbox@cnhind.com.
Join us at the forefront of precision technology, driverless solutions, electrification, and alternative fuels. Be part of a team that makes a difference with their innovative thinking and inspired creativity.
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