Field Service Technician

The ProActive Technology Group; New York (NY); On-site; USD 52,000 - 65,000; Full time

Job summary

The ProActive Technology Group is seeking a Field Technician based in Midtown Manhattan to service client sites across Manhattan, Queens, and Brooklyn, with occasional travel to Greenvale, NY.

You will provide in-person IT support, resolve technical issues, and help execute client infrastructure projects, balancing field work with remote assistance. The role requires clear communication of progress and findings to internal teams.

Responsibilities

• Provide onsite and remote Level 1/2 support for client environments
• Troubleshoot and resolve issues related to: Workstations and laptops, Microsoft 365 and user account issues, printers and peripheral devices
• Handle basic server and line-of-business application issues
• Address network connectivity, wireless access, and firewall-related concerns
• Travel to client sites to perform technical support, remediation, deployment, and installation work
• Assist with workstation setups, user onboarding/offboarding, hardware replacements, and office IT moves
• Support onsite project tasks such as: Network equipment installations and replacements, firewall and switch swaps, wireless deployments
• Assist with endpoint deployments and refreshes and basic server/infrastructure upgrades
• Escalate complex issues appropriately to senior engineers or project resources
• Clearly communicate progress, blockers, and technical findings to internal teams

Skills

Field work

Customer service

Troubleshooting

Remote support

Documentation

Job description

Looking for a dynamic role that blends client interaction with practical problem-solving? We're seeking a dependable Field Technician based in Midtown Manhattan to service client sites across Manhattan, Queens, and Brooklyn, along with occasional travel to Greenvale, NY. Spending around 50% of your time in the field, you'll deliver exceptional in-person IT support, resolve technical issues, and help execute client infrastructure projects.

What You'll Do

• Provide onsite and remote Level 1/2 support for client environments
• Troubleshoot and resolve issues related to:
• Workstations and laptops
• Microsoft 365 and user account issues
• Printers and peripheral devices
• Basic server and line-of-business application issues
• Network connectivity, wireless access, and firewall-related concerns
• Travel to client sites to perform technical support, remediation, deployment, and installation work
• Assist with workstation setups, user onboarding/offboarding, hardware replacements, and office IT moves
• Support onsite project tasks such as:
• Network equipment installations and replacements
• Firewall and switch swaps
• Wireless deployments
• Endpoint deployments and refreshes
• Basic server and infrastructure upgrades
• Escalate complex issues appropriately to senior engineers or project resources
• Clearly communicate progress, blockers, and technical findings to internal teams and