Hybrid Field Resource Coordinator: Vendor & Project Lead

Lessen; Scottsdale (AZ); Hybrid; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health benefits

401K retirement plan

Paid time off

Maternity/Paternity pay

Career advancement

Tools for success

Job summary

Lessen is seeking a Field Resource Coordinator in Scottsdale to support operations for a specific market. You will manage a subset of work orders, stay in contact with vendors and residents, and coordinate appointments between parties.

The role involves acting as a project manager and escalating issues when needed. Ideal candidates have 4+ years of customer service experience, strong MS Office skills, and the ability to maintain confidentiality and accuracy across data and communications.

Qualifications

• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook required.
• Organizational or Project Management skills preferred.
• Candidates with a growth mindset highly encouraged.

Responsibilities

• Develop and maintain positive client relations to ensure satisfaction.
• Receive and handle customer calls and email requests for services.
• Manage real-time inquiries and coordinate scheduling of work orders.
• Act as Project Manager and final escalation point for disputes.
• Provide market intelligence and feedback to maximize customer satisfaction.

Skills

MS Office proficiency

Growth mindset

Project management

Education

High school diploma

Tools

MS Office Suite

Job description

Lessen is seeking a Field Resource Coordinator in Scottsdale to support operations for a specific market. You will manage a subset of work orders, stay in contact with vendors and residents, and coordinate appointments between parties.

The role involves acting as a project manager and escalating issues when needed. Ideal candidates have 4+ years of customer service experience, strong MS Office skills, and the ability to maintain confidentiality and accuracy across data and communications.