Hybrid Field Property Claims Adjuster – Phoenix

Farmers Group Inc.; Phoenix (AZ); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Bonus Opportunity

401(k)

Medical

Vision

Health Savings Accounts

Flexible Spending Accounts

Job summary

Farmers Insurance is seeking a Field Property Claims Adjuster in Phoenix, AZ. The role involves on-site investigations, estimating damage, and negotiating settlements for property claims, with a company car and laptop provided for work.

You will collaborate with policyholders, claimants, agents, and other professionals to ensure accurate assessments and timely resolutions, while upholding safety and company standards.

Qualifications

• High School diploma or equivalent required.
• Prior customer service and time management experience preferred.
• Strong written and verbal communication, critical thinking and negotiation skills.
• Ability to work in a fast-paced environment while multitasking.
• Proficiency with smartphones and Microsoft Office applications.
• Eagerness to learn about insurance policies and property damage.
• Outgoing personality that would enjoy interacting with a wide variety of people including policyholders, claimants, agents, witnesses, and fraud investigators.
• Valid driver's license and Bondable.
• Final candidates will also be subject to a Motor Vehicle Record background check as this position may include a company vehicle.

Responsibilities

• Conduct on-site investigations by visiting policyholders’ residences to assess property damage, determine liability, evaluate the extent of loss, and negotiate fair settlements.
• Use claims handling software, a company car, and a laptop to determine claims-related damage and write estimates in a paperless environment.
• Evaluate and report on potential subrogation opportunities.
• Reports incidents involving theft, fraud, or arson to appropriate state and industry agencies.
• Perform duties independently, with work directly impacting management outcomes.
• Acts as a company representative in public interactions, maintaining a professional demeanor consistent with management standards.
• Engages regularly with policyholders, claimants, agents, witnesses, contractors, law enforcement, fraud and arson investigators, attorneys, medical professionals, and other relevant parties.
• Use strong customer service skills to negotiate with policyholders to settle the claim.
• Performs additional duties as assigned.
• Promotes safety at all times and complies with safety/ergonomic standards as outlined in relevant company published manuals.
• Employees assigned to the Catastrophe team will be required to travel away from their residence for a specified period of time, usually consisting of 23 days.
• Although this is not a CAT-specific role, hires will be expected to commit to 1–3 CAT deployments per year.

Skills

Customer service

Time management

Negotiation

Communication skills

Driver's license

Microsoft Office

Education

High School diploma

Tools

Microsoft Office

Job description

Farmers Insurance is seeking a Field Property Claims Adjuster in Phoenix, AZ. The role involves on-site investigations, estimating damage, and negotiating settlements for property claims, with a company car and laptop provided for work.

You will collaborate with policyholders, claimants, agents, and other professionals to ensure accurate assessments and timely resolutions, while upholding safety and company standards.