Service & Route Coordinator: Optimize Schedules for Field Techs

Culligan By WaterCo; Dayton (OH); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

401(K) retirement plan

Exclusive Culligan Product Discounts

Paid Time Off (PTO)

Job summary

Culligan by WaterCo in Dayton, OH is seeking a Service/Route Coordinator to keep operations running smoothly for our customers and field technicians.

You'll manage calls, schedule service, maintain accounts, and help optimize routes while processing invoices and coordinating with teams. Ideal candidates have 1+ years in customer service or operations, strong communication, and proficiency with Word/Excel; familiarity with IFS or Salesforce is a plus.

Qualifications

• 1+ years of customer service experience, route coordination or operations (preferred).
• High school diploma or GED; associate's or bachelor's degree in Business, Operations or related field (preferred).
• Proficiency in Microsoft Word and Excel; experience with IFS, Salesforce or similar systems.
• Strong communication and organizational skills.
• Proven ability to problem-solve, prioritize tasks and adapt in a dynamic environment.

Responsibilities

• Manage inbound and outbound customer calls, addressing inquiries and scheduling service appointments
• Provide in-person customer support and assist with service-related questions
• Optimize service schedules and assign routes to ensure efficiency for field technicians
• Set up an maintain customer accounts
• Track service completion and collaborate with field teams to resolve scheduling conflicts
• Process invoices, work orders, and discounts to ensure accuracy and compliance
• Support field teams with real-time coordination and communication
• Monitor daily call volumes and propose process improvements

Skills

Communication skills

Organizational skills

Problem-solving

Education

High school diploma or GED; associate's or bachelor's degree in Business/Operations or related field (preferred)

Tools

Microsoft Word

Microsoft Excel

IFS

Salesforce

Job description

Culligan by WaterCo in Dayton, OH is seeking a Service/Route Coordinator to keep operations running smoothly for our customers and field technicians.

You'll manage calls, schedule service, maintain accounts, and help optimize routes while processing invoices and coordinating with teams. Ideal candidates have 1+ years in customer service or operations, strong communication, and proficiency with Word/Excel; familiarity with IFS or Salesforce is a plus.