Hybrid Fellow Credentialing Coordinator

American College of Healthcare Executives; Chicago (IL); Hybrid; USD 56,000 - 68,000; Full time

Benefits offered by this job

Health plans (medical, dental, vision)

401(k) plan with employer matching

Annual incentive plan

10 paid holidays

Paid sick time and PTO

Job summary

American College of Healthcare Executives (ACHE) is seeking a Credentialing Coordinator to manage end-to-end FACHE credentialing, serving as the primary liaison for Fellows and overseeing applications, recertifications, and delivery logistics for senior healthcare leaders.

The role emphasizes meticulous data management, collaboration with testing vendors, and timely communication with candidates. This is a hybrid Chicago-based position requiring 2 days in the office weekly.

Qualifications

• Bachelor’s degree in education, business administration or related field preferred.
• Minimum of three years’ experience in customer service, association management, or related role.
• Salesforce or other association management software experience preferred.
• Proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, Access, and Teams.
• Must be well-organized and detail-oriented; able to resolve complex, non-routine issues situations.
• Strong written and verbal communication skills; tailor communications to stakeholders and situations.

Responsibilities

• New Fellow Support 70% of Time: evaluate applications and guide candidates to completion.
• Process references and ensure information accuracy.
• Coordinate with external testing vendors for seamless examinations.
• Monitor vendor reports and candidate progress.
• Enter test scores in Salesforce; create candidate reports for marketing.
• Meet with candidates reviewing materials before submission.
• Recertifying Fellows Support 20% of Time: review recertification applications and follow up for missing docs.
• Coordinate with Fellows on exception requests and deadlines for continuing education.
• Convocation and Other Duties 10%: assist with gowning, logistics, and meetings; process expense reports and vendor payments.

Skills

Customer service

Communication

Detail-oriented

Time management

Education

Bachelor's degree

Tools

Salesforce

Excel

PowerPoint

Access

Teams

Outlook

Job description

American College of Healthcare Executives (ACHE) is seeking a Credentialing Coordinator to manage end-to-end FACHE credentialing, serving as the primary liaison for Fellows and overseeing applications, recertifications, and delivery logistics for senior healthcare leaders.

The role emphasizes meticulous data management, collaboration with testing vendors, and timely communication with candidates. This is a hybrid Chicago-based position requiring 2 days in the office weekly.