Credentialing Coordinator

American College of Healthcare Executives; Chicago (IL); Hybrid; USD 56,000 - 68,000; Full time

Benefits offered by this job

Health plans (medical, dental, vision)

401(k) plan with employer matching

Annual incentive plan

10 paid holidays

Paid sick time and PTO

Job summary

American College of Healthcare Executives (ACHE) is seeking a Credentialing Coordinator to manage end-to-end FACHE credentialing, serving as the primary liaison for Fellows and overseeing applications, recertifications, and delivery logistics for senior healthcare leaders.

The role emphasizes meticulous data management, collaboration with testing vendors, and timely communication with candidates. This is a hybrid Chicago-based position requiring 2 days in the office weekly.

Qualifications

• Bachelor’s degree in education, business administration or related field preferred.
• Minimum of three years’ experience in customer service, association management, or related role.
• Salesforce or other association management software experience preferred.
• Proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, Access, and Teams.
• Must be well-organized and detail-oriented; able to resolve complex, non-routine issues situations.
• Strong written and verbal communication skills; tailor communications to stakeholders and situations.

Responsibilities

• New Fellow Support 70% of Time: evaluate applications and guide candidates to completion.
• Process references and ensure information accuracy.
• Coordinate with external testing vendors for seamless examinations.
• Monitor vendor reports and candidate progress.
• Enter test scores in Salesforce; create candidate reports for marketing.
• Meet with candidates reviewing materials before submission.
• Recertifying Fellows Support 20% of Time: review recertification applications and follow up for missing docs.
• Coordinate with Fellows on exception requests and deadlines for continuing education.
• Convocation and Other Duties 10%: assist with gowning, logistics, and meetings; process expense reports and vendor payments.

Skills

Customer service

Communication

Detail-oriented

Time management

Education

Bachelor's degree

Tools

Salesforce

Excel

PowerPoint

Access

Teams

Outlook

Job description

ACHE is a hybrid work environment, requiring 2 days per week in our Chicago office and as such, only Chicago area based candidates will be considered.

PURPOSE

The purpose of this job is to serve our members, customers, and co-workers in a timely fashion. The Credentialing Coordinator ensures the integrity and growth of ACHE’s Fellow credential. This role will provide seamless administrative support and personalized customer service around the credential.

SUMMARY

This position supports ACHE’s mission by managing the end-to-end administration of the FACHE credentialing process. This position serves as the primary liaison for members advancing to Fellow, managing application reviews, recertifications, and delivery logistics to ensure a seamless experience for senior healthcare leaders.

JOB FUNCTIONS

• New Fellow Support 70% of Time
• Evaluate new Fellow applications for adherence to ACHE criteria, verifying all documentation and proactively guiding candidates to completion.
• Process all references and ensure accuracy of information provided.
• Coordinate with external testing vendor(s) to facilitate a seamless examination experience for candidates.
• Monitor testing vendor reports to ensure data integrity and track candidate progress.
• Coordinate all correspondence to candidates regarding testing approvals, extensions, and other complex exceptions.
• Enter candidate test scores in Salesforce in a timely manner.
• Create reports of candidates for marketing as needed.
• Meet with new candidates requesting review of their materials before application submission.
• Recertifying Fellows Support 20% of Time
• Review all incoming recertification applications and confirm all criteria are met; process applications and follow up with candidates for missing documentation as needed.
• Manage all correspondence with Fellows regarding exception requests and respond in a timely manner.
• Proactively track Regents and Governors regarding recertification deadlines and continuing education requirements. Coordinate with the Volunteer Relations team to communicate relevant information.
• Create reports of recertifying classes for marketing as needed.
• Convocation and Other Duties 10% of Time
• Assist with coordinating the Convocation event, including the gowning process, supply ordering, packing, and day-of event logistics.
• Coordinate scheduling of meetings as needed.
• Process expense reports for staff and volunteer.
• Process payments for invoices from vendors.

KNOWLEDGE AND SKILL REQUIREMENTS

• Bachelor’s degree in education, business administration or a related field preferred.
• Minimum of three years’ experience in customer service, association management, or related role, preferably with certification or credentialing.
• Salesforce, or other association management software experience preferred.
• Proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, Access, and Teams.
• Must be well-organized and detail-oriented; able to work independently to resolve complex, non-routine issues situations.
• Strong written and verbal communication skills; able to communicate knowledge and concepts clearly and diplomatically, as well as tailor communications to a variety of stakeholders and situations.
• Ability to work in a fast-paced, high-volume, deadline-driven environment.

OTHER REQUIREMENTS

• Must have regular and predictable attendance.
• Travel to our annual meeting is required.
• Displays a strong team and customer service orientation.
• Ability to thrive in a member-centric environment, demonstrating empathy and professional diplomacy in interactions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. In addition, percentages allocated to job functions are subject to change at the supervisor’s discretion. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor; subject to reasonable accommodations.

PURPOSE

The purpose of this job is to serve our members, customers, and co-workers in a timely fashion. The Credentialing Coordinator ensures the integrity and growth of ACHE’s Fellow credential. This role will provide seamless administrative support and personalized customer service around the credential.

SUMMARY

This position supports ACHE’s mission by managing the end-to-end administration of the FACHE credentialing process. This position serves as the primary liaison for members advancing to Fellow, managing application reviews, recertifications, and delivery logistics to ensure a seamless experience for senior healthcare leaders.

JOB FUNCTIONS

• New Fellow Support 70% of Time
• Evaluate new Fellow applications for adherence to ACHE criteria, verifying all documentation and proactively guiding candidates to completion.
• Process all references and ensure accuracy of information provided.
• Coordinate with external testing vendor(s) to facilitate a seamless examination experience for candidates.
• Monitor testing vendor reports to ensure data integrity and track candidate progress.
• Coordinate all correspondence to candidates regarding testing approvals, extensions, and other complex exceptions.
• Enter candidate test scores in Salesforce in a timely manner.
• Create reports of candidates for marketing as needed.
• Meet with new candidates requesting review of their materials before application submission.
• Recertifying Fellows Support 20% of Time
• Review all incoming recertification applications and confirm all criteria are met; process applications and follow up with candidates for missing documentation as needed.
• Manage all correspondence with Fellows regarding exception requests and respond in a timely manner.
• Proactively track Regents and Governors regarding recertification deadlines and continuing education requirements. Coordinate with the Volunteer Relations team to communicate relevant information.
• Create reports of recertifying classes for marketing as needed.
• Convocation and Other Duties 10% of Time
• Assist with coordinating the Convocation event, including the gowning process, supply ordering, packing, and day-of event logistics.
• Coordinate scheduling of meetings as needed.
• Process expense reports for staff and volunteer.
• Process payments for invoices from vendors.

KNOWLEDGE AND SKILL REQUIREMENTS

• Bachelor’s degree in education, business administration or a related field preferred.
• Minimum of three years’ experience in customer service, association management, or related role, preferably with certification or credentialing.
• Salesforce, or other association management software experience preferred.
• Proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, Access, and Teams.
• Must be well-organized and detail-oriented; able to work independently to resolve complex, non-routine issues situations.
• Strong written and verbal communication skills; able to communicate knowledge and concepts clearly and diplomatically, as well as tailor communications to a variety of stakeholders and situations.
• Strong data analysis skills.
• Ability to work in a fast-paced, high-volume, deadline-driven environment.

OTHER REQUIREMENTS

• Must have regular and predictable attendance.
• Travel to our annual meeting is required.
• Displays a strong team and customer service orientation.
• Ability to thrive in a member-centric environment, demonstrating empathy and professional diplomacy in interactions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. In addition, percentages allocated to job functions are subject to change at the supervisor’s discretion. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor; subject to reasonable accommodations.

COMPENSATION

This is an exempt/salaried role, paid on a bi-weekly basis. We anticipate filling this position in a salary range of$56,000 - $68,000 annually.

This salary range represents ACHE’s good faith estimate of the possible compensation offer for this role at the time of posting. The compensation offered will take the following into consideration: education, relevant experience, certifications, organizational budget, and market estimates for the role.

WHAT WE OFFER

In this full-time position, the incumbent will be eligible for a wide range of benefits and resources including health plans (medical, dental, vision), short- and long-term disability plans, group life insurance, 401(k) plan – including employer matching and discretionary contribution, annual incentive plan, 10 paid holidays, paid sick time and paid time off (PTO).

EEOC

ACHE is an Equal Opportunity Employer.

COMPENSATION

This is an exempt/salaried role, paid on a bi-weekly basis. We anticipate filling this position in a salary range of$56,000 - $68,000 annually. This salary range represents ACHE’s good faith estimate of the possible compensation offer for this role at the time of posting. The compensation offered will take the following into consideration: education, relevant experience, certifications, organizational budget, and market estimates for the role.

In this full-time position, the incumbent will be eligible for a wide range of benefits and resources including health plans (medical, dental, vision), short- and long-term disability plans, group life insurance, 401(k) plan – including employer matching and discretionary contribution, annual incentive plan, 10 paid holidays, paid sick time and paid time off (PTO).

EEOC

ACHE is an Equal Opportunity Employer. If you require reasonable accommodations in completing this application, interviewing, completing any pre-employment testing or otherwise participating in the employee selection process, please direct your inquiries to [e-mail] .