Hybrid Executive Card Processing Partnerships Lead

Citigroup Inc.; New York (NY); Hybrid; USD 163,600 - 245,400; Full time

Benefits offered by this job

Hybrid work model

Executive exposure to leadership

Roadmap influence on payments platform

Learning & development programs

Competitive compensation & benefits

Performance rewards

Job summary

Citigroup Inc. seeks a Card Processor Strategic Relationship Manager to own executive engagement and governance for Citi's primary payment processor. You will shape a multi-year strategy, drive cost reductions, and unlock new revenue through processor capabilities.

This senior role sits at the intersection of Payments, Technology, Product, and Finance, requiring leadership in strategy, governance, and high-impact decision-making across global payments at Citi.

Qualifications

• 10+ years in payments, banking, fintech, or strategic partnerships with large processor relationships.
• Hands-on knowledge of card issuing, payment processing, and digital payment ecosystems.
• Experience negotiating and managing complex commercial agreements with major processors or strategic partners.
• Experience governing digital wallet programs and tokenization at scale in card issuing or processing environments.
• Executive-level communication and stakeholder management for senior forums and external settings.
• Strong analytical and financial planning applied to performance reviews, billing, and strategy.
• Experience leading large-scale technology implementations or processor migrations.

Responsibilities

• Act as Citi’s senior relationship lead for the primary payment processor and drive executive engagement and governance.
• Develop and execute a long-term partnership strategy to reduce costs and unlock new revenue.
• Establish and lead governance forums with executive reviews and quarterly planning.
• Own end-to-end contract governance, including billing reviews and compliance.
• Collaborate with Procurement, Legal, and cross-functional teams on negotiations and sourcing.
• Partner with Product and Technology to influence platform roadmap and capabilities.
• Lead governance over platform availability and incident management with Technology.
• Apply commercial risk judgment for partnership decisions and regulatory compliance.

Skills

Payments experience

Executive engagement

Strategic partnership management

Contract governance

Billing governance

Stakeholder management

Card issuing

Payment processing

Digital wallets

Negotiation

Leadership

Job description

Citigroup Inc. seeks a Card Processor Strategic Relationship Manager to own executive engagement and governance for Citi's primary payment processor. You will shape a multi-year strategy, drive cost reductions, and unlock new revenue through processor capabilities.

This senior role sits at the intersection of Payments, Technology, Product, and Finance, requiring leadership in strategy, governance, and high-impact decision-making across global payments at Citi.