Hybrid EV Charging Service Coordinator

ABB E-mobility Holding; Richmond (VA); Hybrid; USD 80,000 - 100,000; Full time

Job summary

ABB E-mobility is seeking an E-mobility Service Coordinator to ensure reliability and performance of our EV charging infrastructure. You will coordinate service activities, support field engineers, and act as a primary contact for customers.

This hybrid role is open to candidates located anywhere within Virginia. You will collaborate with Service, Engineering, Sales, and Product Management to drive customer satisfaction and service excellence.

Qualifications

• Associate degree in a technical/engineering field with 3+ years in service coordination or project management.
• Excellent communication, organization, and multi-tasking in fast-paced environments.
• Experience with SAP, Salesforce, or CRM platforms; English proficient.

Responsibilities

• Manage customer service requests, inquiries, and service calls, ensuring timely resolution and high levels of customer satisfaction.
• Coordinate and schedule field service activities, including technician assignments, spare parts, logistics, and required resources.
• Serve as a communication hub between customers, field service teams, and internal stakeholders.
• Ensure service activities are delivered in accordance with contractual commitments, SLAs, and customer expectations.
• Create, manage, and monitor work orders from quotation and planning through completion and closure.
• Evaluate service requests, determine priority and scope, and assign the appropriate service category (project, demand, campaign, or warranty).
• Maintain accurate records, documentation, and timely system updates to support operational excellence.
• Adjust schedules and priorities as business needs change, proactively communicating updates to all stakeholders.
• Partner with cross-functional teams to improve service performance, identify growth opportunities, and support business objectives.
• Share field service insights with Product Management and Sales teams to drive continuous improvement and enhance customer solutions.

Skills

Customer service

Project management

Communication

Time management

Analytical thinking

English fluency

Education

Associate Degree in technical/engineering

Bachelor’s degree (preferred)

Tools

SAP

Salesforce

CRM systems

Job description

ABB E-mobility is seeking an E-mobility Service Coordinator to ensure reliability and performance of our EV charging infrastructure. You will coordinate service activities, support field engineers, and act as a primary contact for customers.

This hybrid role is open to candidates located anywhere within Virginia. You will collaborate with Service, Engineering, Sales, and Product Management to drive customer satisfaction and service excellence.