Lead Remote Service Engineer

ABB E-mobility; New York (NY); Hybrid; USD 39,000 - 48,000; Full time

Benefits offered by this job

Variable bonus

Competitive compensation

Job summary

ABB E-mobility is seeking a senior technical support professional to lead remote services and mentor a team of specialists. You will cultivate trusted customer relationships, manage SLAs, and drive continuous improvement across electrical systems and software environments.

The role emphasizes global collaboration, field service coordination, and growth through new service opportunities, upgrades, and partnerships within the EV charging ecosystem.

Qualifications

• Bachelor’s or Master’s in Electrical Engineering, Electromechanics, or a related technical discipline.
• 3–4 years in a technical engineering, field service, or technical support role.
• Experience leading or mentoring technical teams.
• Strong knowledge of electrical systems, installations, maintenance, and troubleshooting.
• Hands-on experience with Linux-based systems.

Responsibilities

• Act as the primary technical and customer-facing contact, building trusted relationships.
• Lead and coordinate remote support activities, prioritizing resources by complexity and impact.
• Drive service excellence by ensuring timely case resolution and SLAs.
• Coach and mentor a team of technical specialists.
• Support local teams and service partners with installation, commissioning, and troubleshooting.
• Identify customer needs and opportunities to grow service through upgrades and agreements.
• Champion continuous improvement across products and cross-functional teams.

Skills

Customer-facing

Leadership

Troubleshooting

Linux

Communication

Data-driven analysis

Cross-cultural collaboration

Education

Bachelor’s or Master’s in Electrical Engineering/related

Tools

Linux

Job description

Your Responsibilities

• Act as the primary technical and customer-facing contact, building trusted relationships and ensuring an outstanding customer experience.
• Lead and coordinate remote support activities, prioritizing resources based on technical complexity and business impact.
• Drive service excellence by ensuring timely case resolution and compliance with agreed Service Level Agreements (SLAs).
• Coach, mentor, and develop a team of technical specialists, enabling them to deliver effective and high-quality customer support.
• Support local teams and service partners with charger installation, commissioning, and technical troubleshooting activities.
• Identify customer needs and commercial opportunities, contributing to service growth through new equipment, upgrades, and service agreements.
• Champion continuous improvement by driving enhancements across products, processes, knowledge management, and cross-functional collaboration with quality, production, and local teams.

Your Background

• Bachelor's or Master's degree in Electrical Engineering, Electromechanics, or a related technical discipline.
• 3-4 years of experience in a technical engineering, field service, or technical support role, ideally within the EV, energy, or clean-tech sector.
• Previous experience leading, mentoring, or coaching technical teams and developing engineering talent.
• Strong expertise in electrical systems, installations, maintenance, and troubleshooting.
• Hands-on experience working with Linux-based systems and software environments.
• Excellent communication and stakeholder management skills, with a strong customer-oriented and commercial mindset.
• Proven ability to solve complex technical problems using data-driven analysis and indirect diagnostic information, while collaborating effectively across multicultural and international teams.

Nice to Have

• Experience within the electric vehicle charging industry.
• Fluency in additional European languages such as German, French, or Spanish.
• Availability for occasional travel (up to 25%).

What’s in it for You?

Work with the best specialists in their field, in a diverse environment with unparalleled global reach. Feel inspired by our fast growth. You will have the accountability to own your part in enabling a future of sustainable and efficient mobility. You can also count on a competitive compensation package aligned with your capabilities and experience.

Diversity, inclusion, and equal opportunities are at the core of what we do. We celebrate different experiences and perspectives, and we aim to empower everyone in the creation of sustainable solutions for people all over the world. Our individual differences make us successful.

Compensation Package

• The employment framework is based on the National Collective Labour Agreement (CCNL) for the Metalworking Industry, with an indicative level of B3 and a minimum gross annual salary starting from €39,000.
• The specific level and compensation package will be defined based on the outcome of the selection process, including experience, skills, and overall role fit, in accordance with objective, transparent, and gender-neutral criteria, and in line with pay equity and equal opportunity principles.
• The total compensation package also includes a variable bonus linked to individual and company performance targets.

About ABB E-mobility

ABB E-mobility is a world leader in EV charging technology and a partner of choice for the world's largest electric vehicle OEMs and nationwide charging network operators.

With a strong R&D pipeline and a robust portfolio of innovative end-to-end solutions, from grid connection to charge point and from residential installations to large fleet depots, we are actively enabling the future of e-mobility, not just predicting it.