Hybrid Entry-Level Customer Experience Coordinator

Placements24; Windsor Park (TN); Hybrid; USD 11,000 - 18,000; Full time

Benefits offered by this job

Hybrid work model

Health benefits

Professional development

Mentorship program

Paid time off

Team lunches

Friendly team atmosphere

Job summary

WhatJobs Direct is seeking a Customer Experience Coordinator to support customer-focused initiatives and ensure a positive journey for clients. Based in East London, the role requires strong communication and organizational skills, with a proactive mindset and passion for service excellence.

You will coordinate interactions across channels, analyze feedback, and support CX projects while working with cross-functional teams to standardize the customer journey.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, or related field.
• 0-2 years in customer service or admin role.
• Strong organization and time management; multitasking.
• Excellent written and verbal communication.
• Proficiency with Microsoft Office; CRM experience a plus.
• Enthusiasm for customer service and learning.
• Familiarity with East London business community is beneficial.

Responsibilities

• Coordinate customer engagement activities across channels.
• Gather, analyze, and report on feedback and metrics.
• Support CX improvement initiatives.
• Manage customer inquiries and direct to resources.
• Maintain CRM data accuracy.
• Prepare reports and presentations on CX performance.
• Collaborate with cross-functional teams on the customer journey.
• Organize customer events or webinars.
• Contribute to development of customer service standards.

Skills

Organizational skills

Written/verbal communication

Multitasking

Microsoft Office

CRM experience

Education

Bachelor's degree in Business Administration or related field

Tools

CRM software

Microsoft Excel

PowerPoint

Job description

WhatJobs Direct is seeking a Customer Experience Coordinator to support customer-focused initiatives and ensure a positive journey for clients. Based in East London, the role requires strong communication and organizational skills, with a proactive mindset and passion for service excellence.

You will coordinate interactions across channels, analyze feedback, and support CX projects while working with cross-functional teams to standardize the customer journey.