Hybrid Enterprise Technical Training Lead

Dormont Manufacturing Co; United States; Hybrid; USD 88,630 - 132,946; Full time

Job summary

Commerce is seeking an Enterprise Training Manager, Technical Content to own product and developer learning content and deliver enterprise training for merchants, partners, and internal teams. You will collaborate with Product, Engineering, and Professional Services to translate platform changes into engaging content across formats, including video.

The role emphasizes strong communication, project management, and the use of AI tools to accelerate content creation, with responsibilities spanning

Qualifications

• 3–5 years of combined experience in the technology industry with a focus on technical writing, instructional design, product training, developer education, or similar roles.
• Working knowledge of GitHub and local development practices; able to run and modify a site locally using popular frameworks like Next.js or Nuxt.js.
• Experience with ecommerce tools and applications, including SaaS and open source storefronts, headless implementations, POS, PIM, OMS, ERP, and payment gateways.
• Solid technical foundation: comfortable with APIs and able to run API requests given API docs or a Postman library; familiar with front-end development tools and at ease with HTML/CSS/JS.
• Exceptional verbal and written communication skills; able to explain complex technical topics clearly to audiences of all experience levels.
• Proactive, transparent communicator who is mindful of stakeholder needs across global, matrixed organizations.
• Strong organizational skills with the ability to manage multiple content projects independently in a fast-paced, ambiguous, and rapidly changing environment.
• Comfortable learning new technologies quickly and asking for help from others; a natural collaborator and knowledge-sharer.

Responsibilities

• Own and update Commerce product training and technical learning content with accuracy and relevance across platform releases.
• Collaborate with Product, Engineering, and Professional Services to translate platform changes into engaging learning content across formats.
• Produce product and developer-focused video content — scripts, narration, and screen recordings — for features and FAQs.
• Apply adult learning best practices to maximize engagement and instructional effectiveness.
• Leverage AI tools and emerging technologies to accelerate content creation and enhance learner experience.
• Deliver customized virtual and in-person training for enterprise merchants, agency partners, and internal teams.
• Conduct scoping calls to understand objectives and recommend training needs.
• Maintain strong relationships with Product, Engineering, Professional Services, Account Management, and Marketing.
• Coordinate training action plans and scheduling; manage sessions before, during, and after delivery.
• Develop understanding of Commerce platform features, third-party ecosystem, and differentiators.

Skills

Technical writing

Instructional design

Developer education

GitHub

Next.js

Nuxt.js

APIs

HTML/CSS/JS

Communication skills

Tools

Postman

Job description

Commerce is seeking an Enterprise Training Manager, Technical Content to own product and developer learning content and deliver enterprise training for merchants, partners, and internal teams. You will collaborate with Product, Engineering, and Professional Services to translate platform changes into engaging content across formats, including video.

The role emphasizes strong communication, project management, and the use of AI tools to accelerate content creation, with responsibilities spanning