Enterprise Technical Training Content Lead

BigCommerce Pty.; Austin (TX); Hybrid; USD 88,630 - 132,946; Full time

Job summary

BigCommerce Pty. in Austin, TX is seeking a Technical Training Content Developer to manage and produce technical training for developers and merchants. The role involves creating accurate training content and delivering engaging learning experiences through various formats.

The ideal candidate will possess technical writing experience, knowledge of APIs, and strong communication skills. The position supports hybrid working and offers a compensation range of $88,630 to $132,946 annually.

Qualifications

• 3–5 years of combined experience in technical writing, instructional design or similar roles.
• Working knowledge of GitHub and local development practices.
• Experience with ecommerce tools like SaaS and open source storefronts.

Responsibilities

• Own and maintain product training and technical learning content.
• Deliver customized virtual and in-person training.
• Conduct scoping calls to understand training needs.

Skills

Technical writing

Instructional design

Developer education

Verbal communication

Written communication

Education

3–5 years in technology industry

Tools

GitHub

Postman

HTML/CSS/JS

Job description

BigCommerce Pty. in Austin, TX is seeking a Technical Training Content Developer to manage and produce technical training for developers and merchants. The role involves creating accurate training content and delivering engaging learning experiences through various formats.

The ideal candidate will possess technical writing experience, knowledge of APIs, and strong communication skills. The position supports hybrid working and offers a compensation range of $88,630 to $132,946 annually.