Senior Customer Success Manager, Signature Programs

salesforce.com, inc.; Dallas (TX); Hybrid; USD 123,000 - 186,000; Full time

Benefits offered by this job

Office flexible

Job summary

Salesforce seeks an experienced Customer Success Manager (CSM) in a hybrid role, primarily serving Dallas-area customers. You will be the trusted advisor, owning Signature deliverables, managing renewals and expansions, and coordinating across account teams to maximize value from Salesforce investments.

You will cultivate relationships with senior IT and business stakeholders, guide feature adoption, and ensure successful outcomes during peak events.

Qualifications

• Exceptional communication and presentation skills with ability to influence at all levels.
• Minimum of 2 years of experience with Salesforce Commerce Cloud.
• Strong ability to translate technical concepts into business terms.

Responsibilities

• Serve as focal point for Salesforce Signature deliverables, experience, renewal, and expansion.
• Build and maintain relationships with IT and business executives, sponsors, and decision-makers.
• Provide proactive Salesforce feature guidance to align with customer interests.
• Advise on adoption of new features across annual releases and address challenges and risks.
• Communicate the value of Signature Success to ensure renewals and adoption.
• Act as advocate during triage and resolution of high-severity issues.
• Occasional travel to customer sites and after-hours coverage may be required.

Skills

Communication

Salesforce Commerce Cloud

Cross-functional leadership

Business translation

Executive communication

Tools

Salesforce Commerce Cloud

Job description

Salesforce seeks an experienced Customer Success Manager (CSM) in a hybrid role, primarily serving Dallas-area customers. You will be the trusted advisor, owning Signature deliverables, managing renewals and expansions, and coordinating across account teams to maximize value from Salesforce investments.

You will cultivate relationships with senior IT and business stakeholders, guide feature adoption, and ensure successful outcomes during peak events.