Enterprise Customer Success Manager – Signature Success

salesforce.com, inc.; Indianapolis (IN); Hybrid; USD 123,000 - 186,000; Full time

Benefits offered by this job

Hybrid work schedule

Office in-office 3 days per week

Job summary

Salesforce is seeking a seasoned Customer Success Manager (CSM) to serve as the named resource for Signature customers, driving success and renewals. You will build deep relationships with customer organizations and coordinate across internal teams to maximize value from the Salesforce platform.

You will oversee delivery, manage incidents, and guide customers through new features while aligning with annual release schedules.

Qualifications

• 8+ years work experience in Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, or related areas.
• Exceptional communication and presentation skills with demonstrated ability to influence at all levels including C-suite.
• Ability to translate complex technical concepts into business terms for customers and internal partners.
• Knowledge of software development processes and design methodologies.

Responsibilities

• Serve as the single point of accountability for Signature deliverables, experience, renewal, and expansion.
• Cultivate relationships with IT and business executives and decision-makers in customer organizations.
• Advise customers on adopting new Salesforce features and guiding them through annual release schedules.

Skills

Customer Success

Executive communication

Cross-functional collaboration

Salesforce Commerce Cloud

Tools

Salesforce Commerce Cloud

Job description

Salesforce is seeking a seasoned Customer Success Manager (CSM) to serve as the named resource for Signature customers, driving success and renewals. You will build deep relationships with customer organizations and coordinate across internal teams to maximize value from the Salesforce platform.

You will oversee delivery, manage incidents, and guide customers through new features while aligning with annual release schedules.