Senior Enterprise SaaS Customer Success Manager

Salesforce; Atlanta (GA); Hybrid; USD 155,000 - 186,000; Full time

Job summary

Salesforce is seeking a seasoned Customer Success Manager to serve as the named resource for Signature customers, forging trusted advisor relationships and driving value realization across the Salesforce platform.

You will coordinate Signature services, guide customers through major Salesforce releases, and collaborate with cross-functional teams to ensure successful outcomes. This hybrid role involves travel and occasional after-hours support to meet customer needs.

Qualifications

• 8+ years work experience in Technical Customer Success or related fields.
• Exceptional communication and presentation skills at all levels, including executive and C-level.
• Skills for translating technical concepts into business terms and mapping requirements to features.
• Minimum of 2 years of experience with Salesforce Commerce Cloud.

Responsibilities

• Serve as the single point of customer accountability for Signature deliverables, experience, and renewal, and expansion.
• Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature.
• Coordinate the Signature catalog of services and provide timely, proactive Salesforce feature guidance based on customer interests.
• Act as an advisor to customers for adoption of new features in Salesforce’s release schedules and identify challenges and risks.
• Communicate the value of Signature Success and ensure all collaborators understand it to aid renewals.
• Advocate for customers during triage and high-severity incident resolutions.
• Possibility of travel to customer sites and after-hours coverage as needed.

Skills

Technical CS

SaaS platform

Project leadership

Tech consulting

Solutions architecture

Communication skills

Business-IT translation

Salesforce Commerce Cloud

Salesforce Commerce Cloud

Tools

Salesforce Commerce Cloud

Job description

Salesforce is seeking a seasoned Customer Success Manager to serve as the named resource for Signature customers, forging trusted advisor relationships and driving value realization across the Salesforce platform.

You will coordinate Signature services, guide customers through major Salesforce releases, and collaborate with cross-functional teams to ensure successful outcomes. This hybrid role involves travel and occasional after-hours support to meet customer needs.