Hybrid Enterprise Customer Success Director

Knit; New York (NY); Hybrid; USD 150,000 - 204,000; Full time

Benefits offered by this job

Salary + commission

Equity options

Health care

Tech stipend

401(k) match

Flexible PTO

Hybrid work

Job summary

Knit is seeking a Customer Success Director to own a portfolio of enterprise clients, driving retention, expansion, and overall account health. You will lead renewals, pricing discussions, and contract negotiations while expanding multi-use case programs across teams and budgets.

You will articulate methodology and Knit platform value, enable clients through product knowledge, and build trusted relationships with the economic buyer to deliver high-impact outcomes.

Qualifications

• 8+ years of market research experience on the supplier side or client side.
• 6+ years owning client relationships with commercial accountability.
• Ability to learn technical products quickly and become platform expert.
• Strong communication and presentation skills for trainings and negotiations.
• Collaborative work across Sales, Product, and Research teams.

Responsibilities

• Own a portfolio of clients with retention, expansion, and account health responsibilities.
• Drive use case activation and multi-use case programs across budgets.
• Own product enablement for accounts including onboarding and dashboards training.
• Build trusted relationships with economic buyers and cross-functional teams.
• Collaborate with Support to ensure high-context product support and customer satisfaction.
• Advocate for client needs with evidence to inform product roadmap.

Skills

Account management

Renewals

Cross-functional collaboration

Sales enablement

Communication

Negotiation

Relationship building

Job description

Knit is seeking a Customer Success Director to own a portfolio of enterprise clients, driving retention, expansion, and overall account health. You will lead renewals, pricing discussions, and contract negotiations while expanding multi-use case programs across teams and budgets.

You will articulate methodology and Knit platform value, enable clients through product knowledge, and build trusted relationships with the economic buyer to deliver high-impact outcomes.