Enterprise Customer Success Director - Growth & Retention

Knit; Chicago (IL); Hybrid; USD 150,000 - 170,000; Full time

Benefits offered by this job

Healthcare (medical, dental, andvision

Equity Options

Laptop & Technology Stipend

401(k) with company match

Flexible time-off

Hybrid working

Job summary

Knit seeks a Customer Success Director to own and grow a portfolio of enterprise clients, driving revenue retention, expansion, and balance across renewals and project work.

You will speak fluently about methodology, design, and analysis, and you will master the Knit platform to deliver expert guidance, enablement, and strategic partnership. This role supports hybrid work from NYC and other pods.

Qualifications

• 8+ years of market research experience on the supplier side (agency, research tech, or client side).
• 6+ years owning client relationships with direct commercial accountability (renewals, pricing, expansion).
• Proven ability to learn technical products quickly and become the go-to platform expert.

Responsibilities

• Own a portfolio of clients end to end with renewal and pricing discussions.
• Drive use case activation and multi-use case programs across teams and budgets.
• Lead product enablement including onboarding, platform setup, training, and dashboard walkthroughs.
• Build multi-threaded relationships with the economic buyer and key stakeholders.
• Partner with Support to ensure responsive, high-context product support.

Skills

Market research

Client relationships

Product expertise

Communication

Collaboration

Adaptability

Customer-centric mindset

Job description

Knit seeks a Customer Success Director to own and grow a portfolio of enterprise clients, driving revenue retention, expansion, and balance across renewals and project work.

You will speak fluently about methodology, design, and analysis, and you will master the Knit platform to deliver expert guidance, enablement, and strategic partnership. This role supports hybrid work from NYC and other pods.