Hybrid Enrollment Associate — Patient Care & Scheduling

Strive Health; United States; Hybrid; USD 32,000 - 36,000; Full time

Job summary

Strive Health is seeking an Enrollment Associate to educate patients about eligible healthcare services and directly schedule provider visits, within a hybrid-remote model in Central Time. You will build trust-based relationships and guide patients through the enrollment process with empathy.

This high-volume role involves outbound and inbound calls, CRM data entry, and KPI-driven performance tracking. You will report to the Lead, Enrollment and collaborate with care teams to connect patients

Qualifications

• 2+ years’ combined education, experience, or certification related to patient enrollment.
• Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down); Latency <60 ms.
• Ability to travel and be onsite to meet business needs.
• Ability to work 10:30am – 7pm Central.

Responsibilities

• Makes outbound calls to prospective patients to educate them on Strive’s holistic care model and directly schedules patients for provider visits.
• Understands patient requirements, leading with empathy for individual healthcare needs.
• Asks the right questions to gain trust and a thorough understanding of individual patient needs.
• Discovers and acts on opportunities to provide the patient value, such as key information about Strive Health programming that can be a direct benefit to the patient.
• Nimbly addresses inquiries and overcome objections most associated with patients not fully understand the full value of Strive Health services in comparison to services being received.

Skills

Empathy

Communication

Questioning

Sales skills

Tools

CRM systems

Job description

Strive Health is seeking an Enrollment Associate to educate patients about eligible healthcare services and directly schedule provider visits, within a hybrid-remote model in Central Time. You will build trust-based relationships and guide patients through the enrollment process with empathy.

This high-volume role involves outbound and inbound calls, CRM data entry, and KPI-driven performance tracking. You will report to the Lead, Enrollment and collaborate with care teams to connect patients