End User Technology (EUT) Specialist

Together Credit Union; St. Louis (MO); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Together Credit Union is hiring an End User Technology (EUT) Specialist in St. Louis, MO. This hybrid role focuses on first-level support for end-user devices, software, and access management.

You will help install and maintain desktops, manage tickets, and assist with security controls. The position emphasizes reliability, collaboration with IT teams, and responsive service to staff across branches. Onsite with occasional remote flexibility, the job requires strong communication and

Qualifications

• 1+ year of IT, end-user support, or related experience.
• Preference for IT coursework or certifications.

Responsibilities

• Provide first-level end-user support for hardware, software, and access issues.
• Install, configure, and maintain desktops, laptops, and peripherals.
• Process system access requests and permissions.
• Monitor systems and assist with resolution of issues to maintain reliability.
• Escalate complex issues and document incidents and resolutions.
• Support deployment and lifecycle management of end-user equipment.
• Assist with monitoring infrastructure components and security tools.

Skills

End-user computing

Operating systems

Networking basics

Troubleshooting

Communication

Team collaboration

Microsoft Office

Ticketing systems

Remote support tools

Education

High school diploma

IT training or coursework

Tools

Remote support tools

Ticketing systems

Job description

Position:End User Technology (EUT) Specialist

Location: St. Louis, MO

Remote Status: Hybrid

Job Id:700

# of Openings:1

Job Title: End User Technology (EUT) Specialist

Reports To : Manager, End User Technology

FLSA Status: Non-Exempt

Job Overview

The EUT Specialist provides first-level technical support to end users and ensures the effective setup, maintenance, and operation of end user technology. This role supports hardware, software, and system access while monitoring system performance and escalating issues as needed to maintain service reliability.

** This is a Hybrid/St. Louis position **

Responsibilities

The intent of this job description is to provide a representation of the types of duties and level of responsibilities required of this position and is not intended to be an exhaustive list of all responsibilities, duties, and skills. Team members may be directed to perform job-related tasks other than those specifically stated in this description.

• Provides first-level end-user technology support by troubleshooting and resolving hardware, software, system access, and related technical issues
• Installs , configure s, and maintains desktops, laptops, peripherals, and related technology equipment to meet operational needs
• Processes requests for system access and permissions
• Monitors technology systems and services, identifies issues impacting availability or performance, and supports resolution efforts
• Escalates complex technical issues to appropriate teams and supports resolution efforts
• Maintains accurate help desk tickets and documentation for incidents and resolutions
• Supports the deployment, configuration, maintenance, and lifecycle management of end-user technology and associated equipment
• Assists with monitoring infrastructure systems including servers, storage, and network components
• Verifies that security tools and controls function properly

Minimum Required Qualifications

An equivalent combination of education, training, and experience will be considered.

• High school diploma or equivalent
• 1+ year of experience in IT , end user support, and/or relevant transferable experience

Preferred Qualifications

• Degree or specialized training in information technology, computer science or related field
• 2+ years of experience in IT infrastructure or end user support
• Professional certifications such as CompTIA A+, Network+, Security+ , or similar
• Experience working in a credit union, banking, financial services, or other highly regulated environment

Knowledge, Skills, and Abilities (KSAs)

A representation of the knowledge, skills, and abilities necessary to perform this job competently.

• Knowledge of end-user computing environments, including operating systems, hardware, enterprise applications, and endpoint support practices
• Knowledge of operating systems, hardware, enterprise applications, and endpoint support practices
• Knowledge of basic networking, system access management, and information security principles
• Skilled in troubleshooting, diagnosing, and resolving technical issues across hardware, software, and user support environments
• Skilled in organizing work, managing multiple priorities, and maintaining attention to detail in a service-driven environment
• Ability to analyze issues , apply sound judgment, and adapt to changing technology and support needs
• Ability to communicate technical concepts effectively and provide support to users with varying levels of technical knowledge
• Ability to collaborate with teams while maintaining a service-oriented and solution-focused approach
• Proficiency with Microsoft Office applications, ticketing systems, and remote support tools

Environmental or atmospheric conditions commonly associated with the performance of this job’s functions.

• Hybrid work environment (predominantly onsite with occasional remote flexibility) with regular use of online tools, systems, and collaboration platforms
• General office setting when working onsite
• Occasional travel to branch locations, vendor sites, or other business-related locations
• Attendance at offsite meetings, events, or conferences as needed

Physical Abilities

The physical demands described below are representative of those that must be met by an employee to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to work at a computer in a stationary position for up to 8 hours per day
• Ability to routinely move or carry light equipment (e.g., laptops, scanners, monitors)
• Ability to occasionally move or carry heavy equipment with use of pallet jack, trolley, or other tools ( e.g., printers, copiers, UPS batteries)

Together Credit Union is an Equal Opportunity employer. The Credit Union complies with appropriate federal, state, and local laws and provides equal employment opportunities without regard to race, color, religion, gender, age, sexual orientation, gender identity or expression, national origin, military or veteran status, disability (including pregnancy), genetic information, or any other protected status to all qualified applicants and employees. Together Credit Union is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free work environment.