End User Technology (EUT) Specialist

Socket.dev; St. Louis (MO); Hybrid; USD 42,000 - 62,000; Full time

Job summary

The End User Technology (EUT) Specialist at Together Credit Union provides first-level support for hardware, software, and access issues to help users stay productive. Based in St.

Louis in a hybrid role, you will install and maintain desktops and peripherals, manage access requests, monitor system health, and escalate complex issues to appropriate teams while keeping detailed incident records. Strong customer service, clear communication, and preference for work in a regulated financial

Qualifications

• 1+ year of IT or end-user support experience.
• Equivalent education and experience considered.
• Preferred: degree or specialized IT training.

Responsibilities

• Provides first-level end-user technology support by troubleshooting and resolving hardware, software, system access, and related technical issues.
• Installs, configures, and maintains desktops, laptops, peripherals, and related technology equipment to meet operational needs.
• Processes requests for system access and permissions.
• Monitors technology systems and services, identifies issues impacting availability or performance, and supports resolution efforts.
• Escalates complex technical issues to appropriate teams and supports resolution efforts.
• Maintains accurate help desk tickets and documentation for incidents and resolutions.
• Supports the deployment, configuration, maintenance, and lifecycle management of end-user technology and associated equipment.
• Assists with monitoring infrastructure systems including servers, storage, and network components.
• Verifies that security tools and controls function properly.

Skills

End-user support

Troubleshooting

Remote support

Communication skills

Ticketing systems

Microsoft Office

Info security basics

Education

High school diploma or equivalent

IT degree or training (preferred)

Tools

Remote support tools

Ticketing systems

Microsoft Office

Job description

Job Title: End User Technology (EUT) Specialist Reports To: Manager, End User Technology People Leader: No FLSA Status: Non-Exempt

Job Overview

The EUT Specialist provides first-level technical support to end users and ensures the effective setup, maintenance, and operation of end user technology. This role supports hardware, software, and system access while monitoring system performance and escalating issues as needed to maintain service reliability. ** This is a Hybrid/St. Louis position **

Responsibilities

The intent of this job description is to provide a representation of the types of duties and level of responsibilities required of this position and is not intended to be an exhaustive list of all responsibilities, duties, and skills. Team members may be directed to perform job-related tasks other than those specifically stated in this description.

• Provides first-level end-user technology support by troubleshooting and resolving hardware, software, system access, and related technical issues

• Installs, configures, and maintains desktops, laptops, peripherals, and related technology equipment to meet operational needs

• Processes requests for system access and permissions

• Monitors technology systems and services, identifies issues impacting availability or performance, and supports resolution efforts

• Escalates complex technical issues to appropriate teams and supports resolution efforts

• Maintains accurate help desk tickets and documentation for incidents and resolutions

• Supports the deployment, configuration, maintenance, and lifecycle management of end-user technology and associated equipment

• Assists with monitoring infrastructure systems including servers, storage, and network components

• Verifies that security tools and controls function properly

Minimum Required Qualifications

An equivalent combination of education, training, and experience will be considered.

• High school diploma or equivalent

• 1+ year of experience in IT, end user support, and/or relevant transferable experience

Preferred Qualifications

• Degree or specialized training in information technology, computer science or related field

• 2+ years of experience in IT infrastructure or end user support

• Professional certifications such as CompTIA A+, Network+, Security+, or similar

• Experience working in a credit union, banking, financial services, or other highly regulated environment

Knowledge, Skills, and Abilities (KSAs)

A representation of the knowledge, skills, and abilities necessary to perform this job competently.

• Knowledge of end-user computing environments, including operating systems, hardware, enterprise applications, and endpoint support practices

• Knowledge of operating systems, hardware, enterprise applications, and endpoint support practices

• Knowledge of basic networking, system access management, and information security principles

• Skilled in troubleshooting, diagnosing, and resolving technical issues across hardware, software, and user support environments

• Skilled in organizing work, managing multiple priorities, and maintaining attention to detail in a service-driven environment

• Ability to analyze issues, apply sound judgment, and adapt to changing technology and support needs

• Ability to communicate technical concepts effectively and provide support to users with varying levels of technical knowledge

• Ability to collaborate with teams while maintaining a service-oriented and solution-focused approach

• Proficiency with Microsoft Office applications, ticketing systems, and remote support tools

Work Environment

• Hybrid work environment (predominantly onsite with occasional remote flexibility) with regular use of online tools, systems, and collaboration platforms

• General office setting when working onsite

• Occasional travel to branch locations, vendor sites, or other business-related locations

• Attendance at offsite meetings, events, or conferences as needed

Physical Abilities

• Ability to work at a computer in a stationary position for up to 8 hours per day

• Ability to routinely move or carry light equipment (e.g., laptops, scanners, monitors)

• Ability to occasionally move or carry heavy equipment with use of pallet jack, trolley, or other tools (e.g., printers, copiers, UPS batteries)

Together Credit Union is an Equal Opportunity employer. The Credit Union complies with appropriate federal, state, and local laws and provides equal employment opportunities without regard to race, color, religion, gender, age, sexual orientation, gender identity or expression, national origin, military orveteran status, disability (including pregnancy), genetic information, or any other protected status to all qualified applicants and employees. Together Credit Union is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free work environment.