Hybrid Enablement & Customer Success Partner

Knit; New York (NY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Stock options

Healthcare (medical, dental, vision)

401(k) with company match

Hybrid working

Onboarding technology stipend

Job summary

Knit is seeking a Customer Support & Enablement Partner in New York, NY to drive client value and ensure a smooth onboarding to Knit’s platform and beyond.

You will lead client enablement, product support, release readiness and special projects focused on CS efficiency, working cross-functionally with Product, Engineering and Sales. The role offers a competitive salary, stock options, healthcare, 401(k) match, and hybrid working in NYC.

Qualifications

• 2-3 years of market research experience.
• 2 years in a customer-facing role, SaaS or research tech.
• Strong written communication and cross-functional collaboration.

Responsibilities

• Own the enablement motion for client segments and onboarding.
• Lead Data Explorer orientation and report walkthroughs for clients.
• Provide product support with high SLAs and AI-assisted workflows.
• Draft release communications and update Help Center docs.
• Support CS efficiency projects and cross-functional handoffs.

Skills

2-3 years in market research

2 years in customer-facing role

Job description

Knit is seeking a Customer Support & Enablement Partner in New York, NY to drive client value and ensure a smooth onboarding to Knit’s platform and beyond.

You will lead client enablement, product support, release readiness and special projects focused on CS efficiency, working cross-functionally with Product, Engineering and Sales. The role offers a competitive salary, stock options, healthcare, 401(k) match, and hybrid working in NYC.