Client Partner

Knit; New York (NY); Hybrid; USD 150,000 - 170,000; Full time

Benefits offered by this job

Equity Options

Healthcare (medical, dental, vision)

Hybrid working

Laptop provided

Onboarding technology stipend

401(k) with company match

Flexible time off

Job summary

Knit is hiring a Client Partner to manage 10–20 enterprise accounts, renew, upsell, and expand across business units. You will build strategic relationships, lead negotiations on multi‑million-dollar deals, and grow revenue while collaborating with Success, Research, and Product.

You will shape account plans, identify new opportunities, and represent Knit at events to enhance brand and client value.

Qualifications

• Experience managing strategic enterprise accounts in insights, analytics, or marketing domains.
• Ability to own and lead relationships across multiple buying centers within large companies.
• Proven success selling six- to seven-figure contracts to Fortune 500 clients.

Responsibilities

• Own and grow a portfolio of 10-20 enterprise accounts, including renewals and expansions.
• Lead negotiations for renewals, upsells, and cross-sells with cross-functional teams.
• Identify whitespace and new use cases across departments to drive revenue growth.
• Advise senior leaders on expanding platform adoption across teams and challenges.
• Develop account plans, map stakeholders, and ensure revenue growth year over year.
• Collaborate with Customer Success, Research, and Product to maximize value.
• Represent Knit at conferences and client events to strengthen relationships.
• Maintain pipeline integrity and forecasting accuracy across all stages.

Skills

Enterprise account management

Client partnerships

Strategic sales

Fortune 500 experience

Negotiations

Cross-functional collaboration

Pipeline management

Renewals & expansions

Account planning

Growth mindset

Job description

A little about us…

Knit is the AI-native consumer research platform helping brands automate and accelerate primary research. With our Researcher-Driven AI, we’ve condensed the entire quant + qual research process from weeks into days (sometimes hours!) for 50+ enterprise brands - including Amazon, T-Mobile, Mars, NASCAR, and more. We’re on a mission to scale and democratize world-class research. From survey generation to stakeholder-ready reports, our platform is redefining how insights teams operate - and we need your help to push the limits of what’s possible.

Overview

The Client Partner will play a critical role in driving Knit’s growth by managing and expanding our largest enterprise partnerships while also building relationships with new high-potential accounts.

You’ll own a portfolio of 10-20 enterprise accounts - some existing, some new with the mandate to retain, grow, and strategically expand them across business units and markets. Acting as the commercial quarterback, you’ll lead renewals, upsells, and cross-sells while prospecting into new divisions and organizations to grow your book of business.

You’ll join a team that’s building something category-defining—and you’ll help shape how some of the world’s most respected brands uncover and activate insights through AI-native research.

This is a high-impact, consultative sales role that blends strategic relationship management with commercial ownership. You’ll collaborate closely with Customer Success, Research, and Product to ensure clients are realizing value while uncovering new ways Knit can help them succeed.

Responsibilities | What you will own...

• Own and grow a portfolio of 10-20 enterprise accounts, including both existing clients and targeted net-new logos.
• Drive renewals and expansion, ensuring every partnership grows in scope, scale, and value year over year.
• Uncover and pursue new opportunities within existing and prospective accounts - identifying new business units, teams, and use cases where Knit’s platform can deliver value
• Act as a strategic advisor to senior Insights, Analytics, and Marketing leaders, helping them expand how they use Knit’s AI-native platform across teams and business challenges.
• Develop and execute account plans that identify whitespace, prioritize client goals, map key stakeholders, and drive consistent revenue growth.
• Lead commercial negotiations - owning renewals, upsells, and cross-sells in collaboration with Sales Leadership
• Collaborate deeply with Customer Success, Research, and Product to ensure clients realize full value from Knit today - and evolve alongside our platform as new capabilities emerge
• Represent Knit externally at conferences, client summits, and industry events, strengthening brand visibility and deepening client relationships.
• Maintain high standards for pipeline integrity, forecasting accuracy, and documentation across every stage of the renewal and expansion process.

Required Skills & Experiences

A successful candidate for this role has deep experience managing strategic enterprise accounts—particularly within the Insights, Analytics, or Marketing ecosystem. This role is ideal for someone who thrives in consultative selling, complex relationship management, and commercial ownership.

Required:

• 7+ years of experience in enterprise account management, client partnerships, or strategic sales in the research and insights industry
• Experience autonomously owning and leading customer relationships and entering new buying centers within existing Enterprise accounts
• We are specifically looking for individuals who have supported clients at Fortune 500 companies, with Insights titles (including but not limited to Chief Research/Insights Officers, VP, director-level and above)
• Experience selling $100K+ contracts to clients at Fortune 500 companies and managing $1M+ Enterprise relationships
• Proven success managing Fortune 500 clients with multi-business-unit complexity.
• Consistent track record of hitting or exceeding growth, renewal, or NRR targets.
• Experience leading commercial negotiations for six- and seven-figure contracts.
• Consultative, discovery-led approach with exceptional listening and problem-solving skills.
• Highly organized, with disciplined pipeline and account management.
• Strong collaboration skills - adept at leading cross-functional teams across Customer Success, Research, and Product
• A builder’s mindset - comfortable navigating ambiguity and energized by shaping processes as we scale.

Nice to Haves

• Background in SaaS, AI, or technology-enabled services that drive strategic business decisions.
• Experience managing global or multi-market client portfolios.
• History of success in high-growth or startup environments where playbooks are still being written.

Benefits

• competitive salary + commission plan if applicable to role
• Equity Options
• Healthcare (medical, dental, and vision)
• Additional Coverage
• a company laptop
• a one-time onboarding Technology Stipend
• a 401(k) with company match
• flexible time-off
• hybrid working

Salary

In accordance with New York pay transparency requirements, the salary range for this role is $150,000 - $170,000 with an OTE (Base + Commission) of $300,000 - $340,000 annually. Final compensation will be determined based on the candidate’s level, experience, and qualifications upon joining Knit.

In accordance with New York pay transparency requirements, the salary range for this role is listed below. Final compensation will be determined based on the candidate’s level, experience, and qualifications upon joining Knit.

Salary Range: $150,000 USD - $170,000 USD

Our Company Values

We are the Championship Team. This means we:

• Are 1% better every day: We approach situations with a growth mindset and ask, "How can we make the business better?" and "What would it take?"
• Play to win: We set audacious goals and push ourselves to achieve them with a bias towards action (When we see a need, we take initiative, and hold ourselves accountable to seeing it through).
• Keep the main thing the main thing: Identify what has the biggest impact and prioritize to focus on it.

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