Senior Research Manager — Enterprise Growth (Hybrid)

Knit; New York (NY); Hybrid; USD 115,000 - 130,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) with company match

Equity options

Job summary

The Research Manager role at Knit is to lead customer research projects, ensuring outcomes align with client objectives and Knit’s SLAs, driving retention and upsell opportunities. You will partner with enterprise clients to scope studies, design methodologies, and present stakeholder-ready insights, contributing to product feedback and AI enhancement.

This position thrives in a fast-paced startup and requires strategic thinking and strong communication.

Qualifications

• Must have 5+ years of market research experience, preferably on the supplier side in an agency.
• Experience leading discovery calls, writing/editing quant and qual questionnaires, and drafting analysis plans.
• Proven ability to manage multiple projects and drive retention and growth for enterprise clients.

Responsibilities

• Serve as the dedicated research lead for customer projects and ensure project success.
• Document in-depth project scoping to align research objectives and context.
• Educate customers on Knit capabilities and propose solutions to maximize success.
• Escalate needs to Research Directors when capabilities are exceeded.
• Deliver final topline insights and recommendations directly to customers.
• Collaborate on product feedback to improve AI outputs and stakeholder-ready reports.

Skills

Market research

Client relationships

Leadership

Discovery calls

Questionnaire design

Job description

The Research Manager role at Knit is to lead customer research projects, ensuring outcomes align with client objectives and Knit’s SLAs, driving retention and upsell opportunities. You will partner with enterprise clients to scope studies, design methodologies, and present stakeholder-ready insights, contributing to product feedback and AI enhancement.

This position thrives in a fast-paced startup and requires strategic thinking and strong communication.